Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
1. Accurately inputs data, notes, and other information into IFS
2. Consistently manages workflow to achieve maximum efficiency in daily tasks
3. Completes confirmations in a timely manner
4. Answers phones promptly and handles calls correctly
5. Responds to voicemails in a timely manner (2 hours)
6. Accurately transcribes information received via telephone, fax, or email
7. Faxes and e-mails accurate information to Customers and Reps
8. Process delivery schedule changes and delinquency reports in a timely manner
9. Notifies appropriate people regarding changes to a customer's order and/or delivery
10. Monitors reports to ensure no customer problems
11. Processes order releases, price adjustments, and address changes in a timely manner
12. Prepares USMCA certificates
13. Cross train in Data Entry
14. Takes assigned sales calls and any others when necessary
15. Maintains confidentiality of all records
16. Follows policies and procedures utilized by the Company and Department to ensure the efficient running of the department and customer satisfaction
17. Other duties as assigned
Requirements:PURPOSE To maintain customer satisfaction by promptly responding to all requests/issues and finding/creating solutions. Ensure accuracy of all data input into system to ensure correct orders.
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