Looking for a new home for your administrative and customer service skills? Do you have previous experience in industrial distribution or a manufacturing environment? GCG is hiring a Customer Service Representative for our Leominster, MA location. In this role, you will provide administrative support for the Customer Service department of our wire and assembly operations. You will manage sales orders, perform data entry, update reports, and assist our sales team and customers over the phone as required.

About Us
This is a terrific time to join. At GCG, We Make Connections Possible! We are a leading distributor of wire, cable, industrial automation, and connectivity solutions serving a wide variety of industries through a service-oriented, responsive, and values-focused. Our mission is to provide our customers with the right wire, cable, industrial automation, and connectivity solutions while adhering to our core values of integrity, ethics, and respect for our customers, associates, and supplier partners.

What You’ll Do

• Provide support to Account Managers in customer communications
• Sales order administration (PO’S, EDI, etc.)
• Planned Job Listing Maintenance
• WIP Mass Load
• Provide support to Account Managers to update the customer as applicable, regarding production schedules, delays, plan changes, supply chain delays, etc. in a timely manner.
• Receives, documents customer complaint reports thru RMA process and provide feedback to the customer until matter is closed
• Update customer communication log, GCG open order reports, customer open order reports, as required
• Provide support to Account Managers in controlling and maintaining customer inventories
• Maintain open and closed order files
• Provide support to process contract amendments
• Reconciles Purchase Receipts and shipping paperwork
• Help with special projects as required
• Assist other departments as needed
• Complete all corporate training requirements
• Comply with ISO-9001 quality standard
• Set and track personal & business goals

What You’ll Bring

• AS degree or 1-2 years’ experience in customer service/account management related function. (Note: above may be waived at department manager’s discretion)
• Pleasant in-person and phone personality is required
• Fluent in English
• Strong written and verbal communications
• Strong attention to detail
• Strong computer background (experienced with Microsoft Word, Excel, and Outlook)
• Must be able to handle changing priorities, frequent interruptions, and plan re-formulations. The ability to handle multiple tasks, work rapidly, plan, vary work pace, remain attentive to details, concentrate amid distractions, and work cooperatively and respectively with others is also required.
• Strong mathematical skills required (addition, subtraction, multiplication, division, fractions, decimals, percentages, etc.)
• Must be capable of communicating and interacting effectively with a multiple of personality types.
• Must be capable of working independently
• Experience in an electronics-manufacturing environment is a PLUS

• 
  EWP-2003 – Customer Service

• EWP-2011 – Handling Discrepant Material (Section applicable to CS)

• EWP-2015 – Initiating an Engineering Change (Section applicable to CS)

• EWP-2023 – Contract Review

• EWP-2026 – C.A.R. / P.A.R. Process

• EW Quality Policy

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.