Job description

Stearns and Company Insurance Services is a rapidly growing independent insurance agency which specializes in providing personal insurance solutions for high-net-worth individuals (including entertainers, athletes, and other well-to-do professionals) and commercial insurance solutions for various business clientele across most industries.

We're looking for a friendly, motivated, focused, and fun-loving individual to join our committed group of colleagues as we continue to grow! We have a fun, casual, team-oriented environment that thrives on collaboration and focused energy. We go above and beyond to make each client feel as if they were our one and only client!

The Customer Service Representative’s role is to oversee a portfolio of assigned customers and contribute to our collective new business efforts across personal and commercial lines. You'll be corresponding with insureds, underwriters, wholesalers, and business managers to win new business and retain renewals.

Stearns & Company invests in its highly valued team members. We spend time to explain when we train, and foster a positive environment in which to work! We offer health benefits, a 401k, and a casual dress code!

The ideal candidate would have 1-2 years’ experience with personal insurance (homeowners, auto, umbrella, personal article floaters, and earthquake), and some experience with commercial lines of insurance. A positive attitude, ownership and pride in one’s work, creativity, and an eagerness to learn and increasingly contribute are among our most sought-after professional traits. If this sounds like you, we encourage you to apply for this position!

Responsibilities

• Serve as point of contact for insureds, underwriters, and intermediaries to push new and renewal business efforts forward.
• Negotiate terms and pricing to advocate for clientele interests and ensure that all exposures and coverage priorities are addressed.
• Present quotes, binders, policies, and certs of insurance to insureds and their stakeholders.
• Report to team and to clientele on policy status, renewal rates, and update related reference tools.
• Build upon and maintain strong, long-lasting client and other business relationships.
• Utilize your own creativity to contribute to the company’s efforts to serve new and existing clients, optimize processes, and continue to grow

Qualifications

• 1+ years of proven work experience as a CSR or similar role within the insurance industry.
• Strong verbal and written communication skills for correspondence with clients, as well as internal and external stakeholders.
• Experience with insurance industry/agency management software (AIM, HawkSoft, Epic, AMS or similar software)
• Experience with Microsft Office applications, and Adobe
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Property & Casualty License preferred, but we can train and help to obtain if not currently held

Please complete Skills Tests and Indeed's voice-interview questions when applying. All applications with those completed are reviewed/considered.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Woodland Hills, CA 91364: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• property and casualty insurance industry: 1 year (Required)

License/Certification:

• California Property & Casualty Insurance License (Preferred)

Work Location: One location

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