Job description

SmartCover® is a pioneering technology solution provider serving the wastewater industry. We’re driven by the mission to preserve and protect our environment, communities and quality of life throughout North America.

We need a friendly, responsive and technically proficient Customer Service Technician who will work with customers to identify needs and discern requests. Our Customer Service Technicians are directly responsible for full cycle service which includes, sales order data entry and service invoicing.

JOB DUTIES

• Customer service telephone and email support
• Troubleshoot required repair and field work
• Proactive case management
• Support installation and application of all SmartCover Systems products
• Build strong relationships with customers, co-workers, and sales channel
• Assist customers with the proprietary app that enables customers to see their own data
• Special Projects as needed

WORK EXPERIENCE REQUIREMENTS

• Two years customer service experience, preferably within a technology company

SKILLS REQUIRED

• Proficiency in MS Office (Excel, Power Point), SQL, preferred experience with Salesforce, and ability to learn new and proprietary computer programs as needed
• Ability to demonstrate professionalism and good judgment in a rapidly changing and fast paced team environment
• Ability to Multi-task and coordinate multiple and often conflicting priorities
• Maintains an outgoing, positive, friendly, and customer-focused attitude
• Impeccable and articulate communication skills
• Solution oriented

EDUCATION REQUIREMENTS

• High School diploma or GED

Benefit Conditions:

• Waiting period may apply

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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