Job description

Salary Range: Based on experience

As a Customer Support Representative, you will have the opportunity to represent OxeFit’s advanced strength training system brand by upholding superior customer service while resolving internal and external support issues, fielding service requests, and acting as a knowledgeable resource for our growing customer base.

Essential Functions:

• Communicate with customers daily and provide excellent customer service for all questions, concerns, requests, etc.

• Collaborate closely with cross functional teams to streamline active and ongoing customer support issues

• Track and update progress of field service request tickets from initiation through resolution

• Be a subject-matter-expert of OxeFit’s advanced strength training systems to improve operational efficiency

Education and Experience:

• Bachelor’s Degree in Communications, Information Systems, Psychology, or a related field

• 3+ years experience in a customer service or customer facing role

• Experience using help desk ticketing systems, preferably Zendesk

What makes you stand out:

• Experience in a technical support role providing remote troubleshooting abilities

• Passionate about personal fitness and health

• Able to work well in a fast-paced environment

What you can expect:

• Equity ownership participation

• Comprehensive benefit package and employer sponsored memberships

• A fun, challenging, and engaging start-up environment

• Agile, self-managed, self-organized teams

• A culture driven by innovation and team-focused engagement

• An entity that is committed to personal growth and opportunity

• Ability to work with cutting-edge and emerging technologies

Work authorization: Must be authorized to work in the United States. OxeFit will not sponsor applicants for employment visas.

EEO Statement:

• OxeFit, Inc. is an equal opportunity employer that is committed to diversifying its workforce

• OxeFit, Inc does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

*OxeFit reserves the right to add or change duties at any time.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pensacola, FL 32502: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check and drug screening?

Work Location: One location

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