Job description

**Our Client Is 3rd Largest Data Center Provider Globally**

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrates a high-level understanding of data center operation and design concepts and differentiators (fault tolerant power, space temperature, and humidity controls, etc)
• Collaborates with internal NTT teams to assist in meeting customer requirements for power, space, and cooling.
• Responsible for providing and/or documenting power assignments of customer equipment in our CRM/Billing system.
• Participates in many aspects of pre-and post-contractual space planning for customers in existing and new data center space.
• Provides a first-level review of space, power, and cooling requests to ensure that the facility can maintain conditions within standard SLA guidelines
• Escalates space, power, and cooling requests to Technical Operations Engineering which may exceed standard conditions and guidelines.

• Reviews and provides regular reporting of key metrics for data centers in a region such as PUE, Particulate levels, Space Temperature, and Space Humidity.
• Provides ad-hoc reporting for customer requests, internal requests, or during incident management for key metrics such as PUE, Particulates, and environmental conditions.
• Recommends appropriate process and procedure revisions as needed to focus on continuous improvement.
• Tracks and reports on Green/Renewable energy utilization for individual customers, facilities, and regions.
• Documents publish and track action items, owners, and due dates.
• Escalates team and client issues to management as appropriate.
• Evaluates and respond to requests for changes for space, power, and cooling in the facility.
• Tracks and reports on general quality assurance metrics.
• Adheres to pre-defined departmental objectives and metrics to provide a high level of customer service.
• Supports strategic departmental objectives.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to understand power utilization, equations, and distribution
• Strong experience working with large, global, and hyper-scale customer base
• Strong proficiency with MS Office Suite (particularly Excel), and Power BI systems.
• Knowledge of IT and data center infrastructure
• Knowledge of data center infrastructure design standards
• Experience in working with technical teams such as Operations and Engineering in a critical facilities environment.
• Possess excellent problem solving, critical thinking, and interpersonal skills
• Possess excellent interpersonal, verbal, and written communication skills
• Highly motivated self-starter
• Ability to function in a process-driven, high criticality environment

Job Type: Full-time

Pay: $118,000.00 - $128,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

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