Job description

Dental Front Desk – Peabody, MA

Full Time, Monday through Thursday Schedule

Are you someone who values a positive work environment and being part of an exceptional team? Do you aspire to be part of a practice that is growing and strives to provide excellent patient care to our community?

We take great pride in employing the best in our field; our commitment is to grow and develop our team members to their full potential while providing an outstanding patient experience.

We are a well-established family practice that focuses on quality care and personal attention.

We are proud to offer competitive pay, a robust benefits package and a great team bonus program!

Our “WHY?” is helping people live a happy and healthy life! We are committed to our team and our patients and strive to provide the best experience for everyone who comes through our doors.

At WorkWell Dental Group, we pride ourselves on the culture we have cultivated. We have a commitment to people first and foremost. We pursue excellence not just in how we treat our patients but how we treat our co-workers. We believe in a healthy work/life balance. We are a family driven company that provides exceptional care to the families in the communities we serve as well as the members of our staff. We view our employees as extended members of our own family and believe in treating them as such. We provide ongoing learning and training with up to date dental techniques and research.

Position Summary:

The primary purpose of the Dental Front Office Coordinator is to schedule patients, greet patients, create and update patient files and process billing information timely and accurately to ensure the patient’s visit is smooth. The scope of the work encompasses a variety of clerical duties which promote effective and efficient operation of the practice and fosters favorable public relations with patients, parents, staff, dentists of the practice and all external customers.

KEY RESPONSIBILITIES:

• Concentrate on scheduling efficiencies and scheduling for production
• Monitor/track various metric (ie. Cancelations, new patients, broken appointments etc.)
• Good communication with clinical staff – scheduling and patient flow and experience
• Puts new patient documents together and sends to patient via email
• Greet patients immediately upon arrival in pleasant and positive manner.
• Perform check-in procedures; obtain appropriate signatures for required documents.
• Enters New Patient into practice software.
• Transfers records to other practices no later than 1 week of request.
• Present treatment plan to patient – financial arrangements
• At check out, collect payment from patient in the form of cash, check, credit card
• Able to perform “close out” procedures at end of day.
• Perform all other duties as requested by Practice Administrator or Dentist.
• Is professional in appearance at all times.

BASIC QUALIFICATIONS:

· HS Diploma

· Dental Office experience a must

• Current dental assisting license in the state of MA preferred but not required
• XRay certification preferred but not required
• Eaglesoft experience preferred
• CPR certification

Clerical/Office Skills: PC w/Word or WordPerfect, email, typing, filing, ability to perform research to resolve problems. Eaglesoft dental practice management software experience.

Communication:Written & verbal skills required, answers telephone, email, able to fax/scan reports.

THIS ROLE IS PERFECT FOR:

· Someone who is a team player

· Someone with who takes pride in their work

· Someone who has a growth mind-set

· Someone who is internally motivated

· Someone who wants to create an exceptional patient experience

· Someone who sees the true value in dentistry and the services we provide

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dental Front Desk: 2 years (Required)
• Eaglesoft: 1 year (Preferred)

License/Certification:

• Registered Dental Assistant (Preferred)
• CPR Certification (Preferred)
• X-Ray Certification (Preferred)

Work Location: One location

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