Job description

Experience: 3 years or more in Support center support role Candidate should have 2 of the following experiences; creating or working on group policy, MECM, software package creation MECM stands for Microsoft System Center Configuration Manager which is a software system.

Roles & Responsibilities: Self-starter with a demonstrated ability to prioritize work and to work independently on multiple tasks. Able to work independently and efficiently to meet deadlines. Current experience in support and deployment of systems including Microsoft operating systems, Office suites, network applications, wireless devices and related technologies. Understands the enterprise interrelation of IT components. Experience in troubleshooting, diagnostics, research, and evaluation with IT staff and vendors in testing and operational support of complex system hardware and software problems and documentation of solutions. Experience with MAC OSX software and MAC hardware in a corporate environment. Including setting up, configuring and support of hardware components, peripherals, as well as corporate software (patching, Anti-virus, etc.) Excellent customer service and interpersonal skills in a professional service environment, with responsibility for supporting multiple applications; team oriented-professional and cooperative attitude. Knowledge and experience in W2019 server administration including Active Directory is beneficial. Experience with MECM including agent installation, package deployment and asset management modules. (Enterprise patching, Anti-virus, software upgrades, etc.). Experience supporting VDI and VMWare client-side configuration and connectivity issues. Knowledge of and previous work experience with networking, including Ethernet, TCP/IP, IPSEC, VPN, DNS, DHCP. Provides technical support and guidance to front line support. Assist in the development and execution of project plans to define sequence of events to meet project objectives. Contribute to documenting solutions to problems and developing end-user guidelines. Function mostly independently; under general direction of more senior supervisors or managers. Handle problem recognition, research, isolation, resolution and follow-up for user support and service requests. Responsible for maintaining detailed trouble tickets, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other IT team members during escalations. Responsible for ensuring customer satisfaction of support and service requests. Maintain quality-conscious communication in-person, via phone and email with both technical and non-technical clients. Be flexible to meet the needs of current projects, which sometimes require nights and weekends. Review, analyze, and evaluate end user IT equipment, providing technical direction to users and makes recommendations on improved utilization. Maintain and documents desktop application packages, participates in the testing and evaluation of new desktop packages, and implements prototypes. Adhere to standard operations, policies and service level standards, ensuring compliance. Able to react to change productively and handle other essential tasks as assigned

Job Type: Full-time

Salary: $25.00 - $32.00 per hour

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Atlanta, GA 30324: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 3 years (Preferred)
• iOS: 2 years (Preferred)
• TCP/IP: 2 years (Preferred)

Work Location: One location

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