Job description

Director of Programs & Customer Service
Full-time / Permanent

About Us:
Vander-Bend Manufacturing is a vertically integrated Contract Manufacturer specializing in low and medium volume component and product manufacture for the Medical, Semiconductor, data, telecommunications, and related industries. We have California facilities in San Jose, Santa Clara, Stockton, and Rancho Cordova. We also have locations in Wheeling, IL and a new location in the Atlanta, GA area. We serve the manufacturing needs of over 200 companies in Silicon Valley and beyond, producing Sheet Metal, Machined Parts, Cable Assembly, and Electro-Mechanical and Electronic Assemblies.

About this Opportunity:
The Director of Programs & Customer Service manages the Sales, Customer Service and Estimating functions. In this capacity, this role is responsible for assuring product delivery in accordance with customer requirements and manufacturing capabilities. This position provides strong leadership and implements a high level of customer service. This position is the highest level within the Sales and Customer relations group. The Director establishes overall direction and guidance for the group, resolves problems and negotiates contracts which are beyond the abilities of their team, and represents the interests and needs of the group to the Top Management. This position reports directly to the CEO. In contrast, this position supervises Program Managers, Customer Account Managers, Estimators, and outside Sales Representatives.

Responsibilities:

• Maintains positive customer relations.
• Interfaces with and supports Company Sales Representatives and Program Managers, Customer Account Managers and Estimators.
• Acts as liaison between customers and manufacturing, sales, shipping and accounting, to insure superior customer service.
• Takes product orders and inputs sales order data.
• Investigates problems related to shipments of products, credits and new orders.
• Recruits, motivates, develops and educates Program Managers, Customer Account Managers and Estimators.
• Sends appropriate pricing, quotes and/or product literature to customers.
• Sets up and maintains customer records and associated databases.
• Develops and modifies customer service policies and procedures.
• Designs and maintains reports used in sales analysis.
• Participates in high-level sales and negotiations with major accounts.
• Authorizes product returns and replacements.
• Approves expenditures in accordance with the Company’s Expenditure Approval Policy.

Job Requirements:

• Requires a related degree
• 4-8 years’ experience as a manager in a customer-oriented field.
• Experience supervising employees is highly desired, but not required.
• Requires excellent written and oral communication skills.
• Excellent presentation skills and active listening abilities.
• Requires the ability to deeply understand the goals, drivers, and needs of others.
• Requires the ability to change the thinking of or gain the acceptance of others in sensitive situations.

Experience
Required

• 4 year(s): manager in a customer-oriented field

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience do you have as a Director in a customer-oriented field?

Experience:

• Account management: 4 years (Required)
• Leadership: 2 years (Required)
• Manufacturing Environment: 2 years (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.