The District Manager is responsible for ensuring all required tasks for all locations are carried out by all employees in his/her designated zone. The District Manager is responsible for additional tasks delegated by and reports directly to the Regional Manager and manages and directs a sales force to achieve sales and profit goals.

Responsibilities

• Manages multiple locations with agents designated within a geographic zone
• Screen applicants, interview, and hire new agents
• Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
• Manage staff members by by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
• Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
• Create and implement weekly work schedule for agents
• Handles any escalated customer service issues that may arise
• Direct and observe Agents to ensure performance of tasks and customer service levels are being met

To effectively perform the duties of a District Manager, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:

• Possess strong interpersonal skills
• Be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
• Be able to prioritize and plan work activities as to use time efficiently
• Be organized, accurate, thorough, and able to monitor work for quality
• Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback

Education/ Experience and Skills

• High School Diploma or GED
• 0 - 6 months of Customer Service/ Insurance Sales Experience required
• 1 - 2 years of Lead/ Supervisory experience, preferred
• Good organizational and interpersonal skills with a strong customer focus
• Basic Computer knowledge and possess strong written, verbal and people skills
• Demonstrated intermediate to advanced written communication skills (spelling, grammar, and punctuation) and verbal communications skills
• Able to work independently with minimal/no supervision
• Ability to quickly learn any Company/ Proprietary software is necessary
• Bilingual (Spanish/English)

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.