Job description
Overview:
Collects hospital and patient information and pre-screening criteria on all incoming donor- related calls.
Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process.
Immediately directs organ referral calls to appropriate Clinical Manager/AOC.
Offers families the opportunity to donate. Obtains and documents telephone consents for tissue donation in accordance with organizational protocol.
Maintains consent and approach levels consistent with at least 85% of departmental goals.
Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.
Secures permission of county coroner or medical examiner if necessary, before proceeding with donation.
Places status follow-up calls to hospital staff on pending tissue referrals.
Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.
Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue consent and donation.
Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established timeframes. Processes daily referral log.
Completes required paperwork associated with referrals and shift report for Donor Center Manager.
Makes an initial quality assurance check of charts compiled, files chart appropriately, and works with Quality Systems department to ensure all necessary information is provided.
Qualifications:
Bachelor’s degree in health-related field or/and Associate’s degree required
1-3 yrs related work experience with families and patients in grief/crisis situations required
Strong knowledge of medical terminology, and the ability to make sound clinical assessments in crucial situations is required
Effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation.
Responsibilities:
Donor Coordinator Responsibilities:
Answers incoming calls and communicates non-donor related messages to appropriate personnel.
Collects hospital and patient information and pre-screening criteria on all incoming donor- related calls.
Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process.
Immediately directs organ referral calls to appropriate Clinical Manager/AOC.
Offers families the opportunity to donate. Obtains and documents telephone consents for tissue donation in accordance with organizational protocol.
Maintains consent and approach levels consistent with at least 85% of departmental goals.
Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.
Secures permission of county coroner or medical examiner if necessary, before proceeding with donation.
Places status follow-up calls to hospital staff on pending tissue referrals.
Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.
Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue consent and donation.
Dispatches appropriate staff for surgical recovery of tissue donor cases in accordance with established protocols.
Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established timeframes. Processes daily referral log.
Completes required paperwork associated with referrals and shift report for Donor Center Manager.
Makes an initial quality assurance check of charts compiled, files chart appropriately, and works with Quality Systems department to ensure all necessary information is provided.
Qualifications:
Donor Coordinator Qualifications:
Bachelor’s degree in health-related field or/and Associate’s degree required
1-3 yrs related work experience with families and patients in grief/crisis situations required
Strong knowledge of medical terminology, and the ability to make sound clinical assessments in crucial situations is required
LiveOnNY offers a competitive salary & comprehensive benefits package.
- 403(b) deferred annuity
- Medical/Vision/Dental/Life
- Tuition reimbursement
- Paid time Off
- Pet Insurance
- Life Insurance
- Cellular plan discounts
- Auto Insurance discounts
Salary Range:
$
47,163 -$68,386
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