Ecommerce Customer Care Representative for a growing Global Consumer Products/Goods
Full Time
Walnut, CA 91788
Posted
Job description
Ecommerce Customer Care RepresentativeOur client is a private held growing Global Consumer Products/Goods [CPG] eCommerce/Retail and Manufacturer/Distributor located in the San Gabriel Valley. They are looking to add a dynamic and entrepreneurial Ecommerce Customer Care Representative to their team. The beauty category is high involvement, high margin, and growing significantly both online and off. This is an exciting time to join a smart, passionate team and a profitable, fast-growing company to help shape its Ecommerce and DTC strategy and impact the development and execution of a major piece of its long-term strategic growth plan.
Summary:
The Ecommerce Customer Care Representative will assist consumers by fielding all inbound communications (email, phone, and chat), providing product and service information, and resolving customer issues.
Responsibilities:
- Answer all incoming calls and address all consumers needs and concerns
- Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
- Take orders, track packages, and process replacement orders for consumers
- Respond to consumer emails, letters and chat inquires
- Check and return all consumer voicemail messages
- Document all order updates in call center ordering systems
- Process returns and product complaints
- Issue credits and adjustments to consumer orders
- Special projects as requested by management
- Assist consumers with their questions with the following objectives:
- Increase brand awareness
- Educate consumers
- Motivate consumers to purchase online
- Increase consumer satisfaction
- Perform other tasks as needed and directed by management
- High school diploma or GED, or equivalent combination of education and experience
- Minimum of two years of customer service/call center experience
- Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner
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