Job description

Pine Belt Nissan of Toms River is looking to fill and opening for an Express Service Advisor in our State-of-the-Art facility in Toms River, NJ

We are looking for the right individuals to grow with us. Pine Belt Automotive’s dedication to customers, employees and our community is what sets us apart from any other dealerships.

The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Pine Belt Nissan as a care-giver for their vehicle safety and reliability.
This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience.
This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into “raving fans.”

Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty

The performance of a Service Advisor is measured by achieving:
- Targeted sales goals
- Targeted Customer Satisfaction Index

What are the requirements for this job?
- High School diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Prior sales experience preferred but not required
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver’s license and have and maintain an acceptable, safe driving record

Pine Belt offers a competitive pay package and a comprehensive benefits package that includes:

• Medical, Dental, And Prescription Coverage

• 401(K) With A Company-Match

• Sick, Personal & Vacation time

• Ongoing Company-Wide and Factory Training

• Professional Growth and Advancement Potential – We Prefer To Promote from Within!

• Strong Company Reputation - A Professional, Enthusiastic, and Supportive Work Environment

__________________________________________

Pine Belt Nissan is part of Pine Belt Automotive and The Pine Belt Family of Dealerships, one of the most premier auto groups in the country for over 80 years. For us, customers are of paramount significance and it is our distinct honor to serve them with all of their automotive needs. Pine Belt Automotive is committed to maintaining a level of excellence that exceeds all expectations set by our customers. We look forward to providing the finest vehicles and automobile services through adherence to moral and ethical principles. Pine Belt was built on fundamental family values and we always intend on delivering operational superiority in every aspect of our dealerships.

The POWER of PINE BELT works for our employees as well as our customers!

Pine Belt Automotive has a long track record of success.. A positive plan for the future... And we'd like you to be a part of it.

All applicants must pass pre-employment testing to include: background checks and drug screen testing to qualify for employment

Apply in strictest confidence, guaranteed.

Pine Belt Automotive is an Equal Employment Opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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