Job description

TITLE: Family Services Assistant -Weekend Evening Operations Assistant

REPORTS TO: Senior Family Services Manager

CLASSIFICATION: Non-Exempt

WORK HOURS: Every Other Saturday, 4:00 p.m. – 11:00 p.m.; Every Other Sunday, 4:00 p.m. – 11:00 p.m.

SUMMARY: The primary responsibility of the Family Services Assistant is to assist the Family Services Manager with the operations of the Ronald McDonald House of Dallas (RMHD) during the designated weekend hours. The Family Services Assistant is knowledgeable of the mission, goals, and objectives of RMHD.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Operations Coordination:
• Ensures front desk is staffed to serve families.
• Communicates clearly with families on all RMHD policies and procedures.
• Coordinates weekend activities and staffing with Weekend Manager.
• Communicates accurate eligibility criteria to referral sources and families.
• Performs background checks for pending referrals.
• Works with Senior Family Services Manager and Family Services Coordinator to ensure an effective transition for coverage.
• Review and accept referrals received in Arreva.
• Performs daily review of census utilizing Arreva and coordinates with the Weekend Manager on room availability status.
• Completes check-in and check-out process for families.
• Handles data entry of current day activity into Arreva. Reconciles missing data points in Arreva at shift end.
• Assists kitchen coordinator with meals during weekend.
• Assists in the nightly closer of the facility.
• Assists with the reconciliation of cash drawer, proper documentation of merchandise sales, and accounting for all receipts.
• Assures that donations of goods and services are documented.
• Communicates with the Senior Family Services Manager regarding family issues.
• May be required to serve in an on-call capacity during weekend or holiday periods.
• Facility Support:
• Ensures security of facility is maintained by making regularly scheduled rounds of the building and monitoring security video system. Ensuring facility safety and security.
• Conducts daily inspections of RMHD and grounds to identify safety, maintenance, housekeeping, and overall appearance issues, and coordinates resolution with Senior Family Services Manager. Completes maintenance request forms as needed.
• Monitors RMHD activity and maintains control of the facility usage by families, volunteers, and all other guests.
• Responds appropriately to emergencies and incidents in accordance with RMHD Emergency Preparedness, Disaster Recovery, and Crisis Communication plans.
• Family Services:
• Demonstrates an atmosphere of warmth, compassion, and support to ensure a nurturing atmosphere at all times.
• Creates an atmosphere of hospitality and ensures the well-being and comfort of families.
• Encourages family interaction.
• Oversees family activities during assigned hours.
• Volunteer/Community Relations:
• Provides support and direction to weekend volunteers in collaboration with the Weekend Manager and Volunteer Coordinator.
• Works with Community and Family Activities Coordinator and Volunteer Coordinator to coordinate tours for volunteers and groups during the weekend.
• Communicates with Volunteer Coordinator about any unique situations with a volunteer.
• Encourages volunteer interaction with families.
• Maintains an awareness of Board functions and Board members in general.
• Other duties as directed by Senior Family Services Manager, administrator in-charge, or CEO.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to walk, sit, and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, and talk and hear.
• The employee may be required to lift up to 25 pounds.
• The vision requirements include close, distance, peripheral, and depth perception.

Job Type: Part-time

Pay: $15.00 - $15.30 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekends only

Ability to commute/relocate:

• Dallas, TX 75235: Reliably commute or planning to relocate before starting work (Required)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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