This team is comprised of four major business functions: Fraud Plastics, Retail Fraud Prevention, Card Disputes & Recovery, and Retail Customer Claims.

Job Summary:

You will compile and analyze statistical data relative to unit productivity, complete quality monitoring, provide feedback to staff, and resolve complex and escalated employee and customer problems and inquires. It is the responsibility of the Fraud Team Leader to advise their staff of any change in policy or procedures, to allocate resources, and assign additional work as necessary. You will train new staff members, conduct performance reviews, and make recommendations regarding corrective actions and dismissals.

Job Responsibilities:

• Coach and develop staff to ensure all Business Objectives are met: Responsible for performance management
• Complete performance reviews, development plans and annual reviews for reporting staff on a timely basis
• Partner with Leadership to identify and implement enhancements to improve effectiveness and efficiency of services and systems
• Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk
• Select and retain talent
• Resolve complex and escalated employee and customer problems and inquires
• Create and maintain open communication with employees as well as Peers, your Leadership Team and other Lines of Business

Required Qualifications, Capabilities, and Skills:

• Minimum 2+ years leadership experience
• Fluency with computer functions with MS Office Suite and Windows Operating Systems
• High School Diploma or equivalent
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Demonstrated ability to lead/develop or manage high performing Specialists
• Thorough knowledge of all aspects of Fraud and/or due diligence and customer service handling: Understanding of applicable regulatory and department practices and procedures
• Exemplary Conflict Resolution skills

Preferred Qualifications, Capabilities and Skills:

• Bachelor's Degree

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans