Job description

Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts.

Shifts are 7am - 3pm, 3pm - 11pm, and 11pm - 7am.

Responsibilities and Duties

-Provides guest service at the front desk while using standards of service.

-Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation.

-Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

-Audit and reconcile; if necessary post any corrections.

-Separate the work accordingly and balance all work, using computer systems.

-Close end of the day on all applicable computer systems.

-Reconcile outlet work and separate the checks by type of payment.

-Organize and compile paperwork as needed

-Timely and appropriate communication with management and local authorities during an incident or emergency.

-Represent hotel management during the graveyard hours.

-Other duties and responsibilities as assigned.

-The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

-Maintain a safe work environment for co-workers and a safe hotel for guests.

-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

-Ability to communicate, verbally and in writing, effectively with guests and coworkers.

-Respond to guest requests.

-Strong organizational skills with attention to detail.

-Ability to compile facts and figures.

-Ability to operate personal computer and calculator.

-Telephone etiquette skills needed.

-Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.

Job Type: Full-time

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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