Title: Front Desk Receptionist

Location: Newton Office, 1400 Centre Street, Newton MA

Scope: Under direct and indirect supervision, the Front Desk Receptionist will answer inquiries and obtain information for the general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions. The Front Desk Receptionist reports to the Office Manager.

Responsibilities:

• Operate telephone systems to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person (as assigned).
• File and maintain records.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer by typing at least 40 WPM with minimal errors.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Balance credit transactions and provide basic financial clerical support duties.
• Present cases to patients.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to the assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings displaying exceptional skill in time management in order to set and maintain task schedules.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Participate in morning meetings and provide information regarding patients/schedule for the day.
• Performs light housekeeping around the office.
• Other duties and tasks, as assigned periodically.

Educational Requirements/ Qualifications

• High school diploma.
• Accurate typing at 40 words per minute.
• Minimum of one year of office experience.
• Preferred two years of experience.