Job description

ABOUT HAROLD LEVINSON ASSOCIATES:

National Convenience Distributors (NCD) is the fourth largest full-line convenience distributor in the United States. Our core philosophy is to create profit opportunities for our customers by providing many value-added services to help them grow. NCD features great people, superior service, customer education, targeted promotions, and a relentless drive to excel.

At NCD, we believe that the high achievement of all our employees is due to the excellent training and development we offer. The key to any employee’s success is their strong personality and commitment to hard work. NCD has one of the most extensive training programs in the industry. You will learn about the brands we represent, selling and merchandising techniques, and will be cross trained in all departments within the organization.

HLA is a Division of NCD

WE ARE SEEKING AN EXPERIENCED INBOUND / OUTBOUND CUSTOMER SERVICE REP FOR OUR FARMINGDALE OFFICE.

Essential Functions

· Consistently respond to customer inquiries and requests in a professional manner, and within company timelines

· Take high volume phone calls while performing other duties simultaneously

· Take and enter incoming orders

· Will perform administrative duties, as well as other various duties, that will be assigned

· Work and communicate with internal departments

· Filing, organizing, and entering faxes

· Availability for overtime, weekend, and early hours

Hiring Requirements

Education:

· High School diploma or GED equivalent

· Some college preferred

Years of Experience:

· 2-5 years in a customer service environment

Knowledge, Skills & Abilities:

• Ability to communicate professionally with customers and various internal departments
• Being bilingual is a big plus
• Must be able to utilize a computer and a keyboard
• Ability to handle difficult issues
• Ability to multitask efficiently in a fast paced environment
• Flexibility to work additional hours as required
• Knowledge of Oracle is a Plus.

HLA is an equal opportunity employer. The job’s responsibilities and tasks may be modified and expanded over time.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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