Job description

Position Summary:

Responsible to assemble customers’ on-line orders, process coupons and payment, deliver and load to cars when customers arrive at store for pick-up. Provide a positive customer service experience that make customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Responsibilities:

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy.
• Scan and bag orders on the go while following all bagging standards.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.

• Process the orders through the Point of Sale (POS) system.
• Communicate any substitution or exception to customer’s order at time of pick-up.
• Load order in to customers’ cars.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Supervisor.
• Inspect equipment and notify Store e-Commerce Supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Perform duties of the Order Selector if needed per company guidelines.
• Meet/exceed productivity standards.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications & Education Requirements:

• Effective communication skills
• Basic knowledge of computers
• Basic knowledge of math (adding and subtracting)
• Ability to work without supervision
• Ability to read shelf tags
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to stand for extended periods of time and walk constantly
• Ability to stoop, kneel or crouch several times per hour

Desired Previous Job Experience/Education:

• Experience in a production oriented environment
• Experience in a warehouse environment
• Experience stocking shelves

Job Types: Full-time, Part-time

Pay: $12.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
According to the CDC guidance, we do not require masks in any of our facilities.

Ability to commute/relocate:

• Atlanta, GA 30350: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• E-commerce: 1 year (Preferred)

Work Location: One location

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