Job Summary:

THE ROLE:

Interacts with guests to provide information about products and services, handle and resolve guest complaints, as well as actively selling ancillary products at a booth during events and maintaining sales records.

STARTING PAY FOR THIS POSITION IS $20.00 PER HOUR.

JOB FUNCTIONS:

• Deliver exemplary customer service to maintain customer loyalty
• Answer in person inquiries and report customer concerns
• Inventory, transport, display and monitor ancillary products for sale, operate hand-held sales equipment for card transactions and maintain accurate sales records
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations
• Refer unresolved customer grievances to the appropriate supervisors for further investigation/action
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as action taken
• Participate in the venue’s sustainability program
• Partner with fellow crew members at the end of show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
• Collect lost & found items, reunite them with guests as needed and store guests’ unclaimed personal items
• Other tasks as assigned by the Ancillary Sales, Operations or General Manager

QUALIFICATIONS:

• Must be 18 years of age or older
• Must present unexpired original document(s) establishing identity and authorization to work in the United States
• A clear pre-employment criminal background check is required
• Previous customer service experience is a plus!
• Acute sense of judgment, tact and diplomacy
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• A strong sense of teamwork
• Position requires prolonged periods of sitting, bending over, lifting 25+ pounds and walking outdoors, in a variety of weather conditions (reasonable accommodations can be made)
• Must attend employee orientation and complete required online training modules

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The expected compensation for this position in Washington is:

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid . It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee’s salary history will not be used in compensation decisions.