Heating Service Technician II

Full Time
West Lebanon, NH
Posted
Job description

Job Title
Heating Service Technician II
Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

  • Respond to moderately complex service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines.
  • Diagnose system problems by completing steps required during inspection, including checking gas flow, thermostats, heat flow, and insulation etc.
  • Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
  • Develop and maintain an understanding of our products and services to supports operations within Residential Commercial Energy Services and our customers. Develop an understanding of own area's impact on other parts of organization.
  • Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members.
  • Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc.
  • Work independently with limited supervision while handling routine decisions related to the role. May assist a licensed technician with installations.
  • Work on obtaining certifications and training for next level.

Job Requirements - Work Experience
Operations
Job Requirements - Education
Diploma / Certification
Location
West Lebanon, NH

Job Type: Full-time

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