Inside Commercial Sales / Service Writer
Job description
MISSION
To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.
ESSENTIAL DUTIES
- Sell inventory on hand
- Assure that the highest levels of customer service are met
- Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
- Resolve customer concerns or complaints as they arise
- Follow pricing policies which will provide satisfactory gross margins
- Obtain approval for work authorized by the customer by obtaining signature
- Handle daily cash, credit, national account, and fleet transactions
- Meet goals and sales quotas set by supervisor
- Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
- Clean, restock, and update store displays daily
- Maintain proper telephone answering techniques
- Solicit new accounts
- Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
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