Job description

Built on a cultural foundation of respect and communication, WhiteWater Express is made up of excited, engaged and fun-loving teams that have a passion for people and leading others. We focus on the individual and believe that organizational growth comes from the personal growth and development of everyone. Our teams are made up of flexible, adaptable individuals who are always prepared to take on new and challenging tasks. We want you to be successful not only at work, but in life, and we will help develop the skills and abilities needed to achieve your dreams.

Because of our ongoing company growth, we’re looking for IT Field Technicians in Ohio to join our team!

What we offer:

• Growth and Development Opportunities
• Competitive Pay
• Generous Paid Time Off accrual
• Closed on major holidays
• Free car wash membership
• 401(k) Retirement Plan with matching
• Health, Dental and Vision Insurance
• Company-paid life insurance

Duties and Responsibilities:

• Support a car washing robot! Looking for energetic IT talent to join the fun, fast-paced IT Whitewater team.
• Install and troubleshoot the car wash POS; hardware, software, pay station terminals, etc.
• Hands-on repair of proximity sensors, control systems, receipt printers, RFID, LPR, mag-loops, gates, touchscreen, relays, and so much more!
• Low voltage cable installation and termination.
• Repair and install car wash camera systems.
• Lots of travel between stores in the market and occasional out-of-state travel when needed.
• Install and configure computer hardware, software, switches, wireless, printers, and firewalls.
• Responding in a timely manner to IT issues and requests using internal ticketing software.
• Respond after hours/weekends when needed to maintain car wash operations.
• Provide awesome technical support across the company!
• Manage asset inventory, software licensing, order parts, and warranties.
• Setup and configuration of mobile devices.
• Collaborate with other departments during car wash maintenance, upgrades, and repairs.

Requirements

• Experience with DRB or other car wash POS is a plus.
• Experience with relays, soldering, control systems, or robotics is a plus.
• 2 years of technical experience or equivalent associates/technical degree.
• Critical thinking and analytical skills to investigate and solve problems.
• Must be a self-starter.
• Team Player who is willing to learn new tasks.
• Excellent time management skills.
• Proficient in the use of remote connecting software.
• Experience in hardware and software maintenance and troubleshooting.
• Ability to work in a fast paced highly communicative team environment.
• Ability to be available occasionally for after-hours service calls and respond to high priority calls.
• Ability to coordinate and communicate with general contractors and vendors as needed.
• Must have reliable transportation to travel between company locations.
• Ability to travel to different markets as needed.
• Must complete a pre-hire background check and driving history review

Join the WhiteWater family!

WhiteWater Express Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify program.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends only

Application Question(s):

• How many years of Customer service experience do you have?
• How many years of Help desk experience do you have?
• How many years of IT networking experience do you have?
• Do you have experience with DRB/ICS or other car wash Point-of-Sale systems?

Work Location: On the road

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