Job description

Description:
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PURPOSE OF POSITION: *
This position is responsible for the day-to-day support of IT/PC Hardware/Software troubleshooting and assistance for all Company locations.
ESSENTIAL FUNCTIONS:

• Installs hardware and peripheral components such as monitors, keyboards, headsets, phones and printers.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person and online remote support to end-users.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Manages user passwords and access.
• Connects users to networks and provides initial training in facilities and applications.
• Maintains email services by adding and removing users and accounts.
• Troubleshoots and repairs technical issues as they arise with a sense of urgency.
• Assists in research and procurement of computer accessories and supplies.
• Identifies the need for upgrades, configurations or new systems and reports to management.
• Maintains and tracks IT equipment, records, and software licensing.
• Performs other duties which may be assigned by supervisor.

Requirements:
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KNOWLEDGE & SKILL REQUIREMENTS: *

• A minimum of 1-2 years of experience in an IT/PC Support Role.
• Experience dealing with all types of users who have a wide range of technical understanding.
• Excellent communication, interpersonal and customer service skills.
• Ability to multitask and manage time objectively.

KNOWLEDGE & SKILL REQUIREMENTS (cont’d):

• Highly organized with attention to detail.
• Possesses promptness and is diligent with change management.
• Ability to analyze, implement and evaluate IT systems and their specifications.
• Strong knowledge of Microsoft Office 365.
• Ability to problem solve and troubleshoot under pressure in a dynamic team setting.
• Ability to work in an on-call rotation for nights and weekend support as required.

Job Type: Full-time

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