Job description

Position Summary

The IT Support Technician’s role is to provide level I support for LCHC’s user base. This involves answering help desk calls, logging support tickets, installing and maintaining onsite hardware, and troubleshooting IT issues via phone, remote support, and in person.
This position reports to the Information Technology Director.
Principal Duties and Responsibilities*

• Respond to support questions submitted by users via phone, email and support tickets created through our support portal.

• Document issue, cause, resolution, and necessarily follow up in Jira.

• Assess the severity and priority of all incidents and either resolve level I issues or assign to higher-level IT staff as necessary.

• Provide user training as required.

• Assist users on site as needed.

• Provide on-call support during off-hours as needed.

• Assist in maintaining hardware, software, and licensing inventory.

• Assist in creating, maintaining, and managing IT documentation.

• Assist in other administrative or technical tasks as required in achieving LCHC’s mission.

Required Skills or Abilities*

• Excellent problem-solving, communication and interpersonal skills.

• Strong customer service skills and a service-oriented attitude.

• Ability to work in a team environment.

• Technical understanding of all user-facing hardware, software, and peripheral equipment.

• 1-2 years of work experience and an associate degree desired. * Ability to operate tools, components, and peripheral accessories.

Required Knowledge, Experience, or Licensure/Registration

• Associate degree desired

• A+ certification within 12 months of hire.

• MCSE or MCSA desirable.

Location: 3860 W Ogden Ave, Chicago, IL 60623

Job Type: Full-time

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