JOB FAIR - Service Appointment Coordinator
Full Time
Irving, TX 75062
Posted
Job description
Overview:
Position Overview
Who would I interact with?
What are the day-to-day responsibilities?
What are the requirements for this job?
Full-Time Benefits
AutoNation, one of the country’s largest and most admired automotive groups, is
NOW HIRING an outgoing
Service Appointment Coordinator to help drive the Service Department business by handling inbound customer calls related to the maintenance and repairs of their vehicles. In this role, you will be responsible for answering basic questions about services offered, estimated repair times, payment options, and more. You will also offer customers the option to purchase maintenance packages that will lock in prepaid visits with our participating dealerships. The right candidate for this role will thrive in a fast-paced setting, enjoys providing exceptional customer service, and has a strong desire to learn about the world of automotive maintenance and repair. Grow your automotive career with a Fortune 150 company that refuses to slow down!
Passionate employees and happy customers drive us.
What drives YOU?
If you are outgoing, love working with the public, and can deliver a compassionate and empathic approach to the customer service work that you do WE WANT TO HEAR FROM YOU! We offer generous benefits, such as:
- Competitive pay that offers an hourly rate + steady hours
- Beautiful, newly remodeled work facility with free onsite parking
- 401K with Company match
- Comprehensive benefits package including medical, dental, vision, disability, etc.
- Company paid Life and Cancer insurance coverage
- PTO and Sick Time accrual
- Employee Referral Program - get bonused for referring friends and associates for job opportunities with AutoNation
- Employee discounts on vehicle purchases, services, and parts with AutoNation
- Employee appreciation celebrations and internal company-wide contests
- Endless advancement opportunities with 300+ retail locations nationwide
- So much more!
Must be available to work Full-Time retail hours, including most holidays. Shifts are scheduled between the hours of 9am - 9pm, Monday-Saturday. Closed Sundays.
Position Overview
The BDC Service Appointment Coordinator handles a high volume of inbound Service calls from AutoNation dealership locations, working quickly to establish a relationships with the customers, and schedules appointments for these customers to visit our dealership Service Departments for maintenance and repairs.
Who would I interact with?
The BDC Service Appointment Coordinator interacts daily with Call Center Director, Call Center Team Leads, Dealership Service Advisors, Service Support Associates, Service Managers, Corporate and Region Associates working at our Irving office, customers, and other individuals as needed.
What are the day-to-day responsibilities?
- Drive business for AutoNation’s Service Center(s) by answering incoming calls in a prompt, polite, and professional manner while addressing customer inquiries and scheduling appointments efficiently.
- Responsible for obtaining and verifying all customer data prior to their scheduled visit to ensure a seamless experience upon arrival.
- Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly.
- Perform Outbound Tasks detailed in the CRM and assigned by the management team, such as: calling through appointment reminders, rebooking no-show appointments, following up on declined opportunities to do business, etc.
- Offer purchase options for vehicle maintenance packages to customers over the phone with various options for length of contract.
- Provide exceptional customer service by treating every guest with courtesy, patience, and respect.
- Monitor and work to maintain Key Performance Indicators (KPI’s) that are in line with, or exceed, the minimum performance standards set forth by the manufacturer and AutoNation.
- Provide updates on appointments set and shown by producing reports for Department leadership as requested.
- Other duties as assigned by leadership.
What are the requirements for this job?
- High school diploma or equivalent
- Excellent oral, written, and interpersonal communication skills
- Ability to read and comprehend instructions and information
- 1+ years of customer service, sales, or telemarketing employment background
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Excellent problem-solving skills
Full-Time Benefits
- Medical, Dental and Vision Insurance
- Short and Long Term Disability Coverage
- Company Paid Life and Cancer Insurance
- Flexible Spending Account
- Employee Assistance Program
- 401(k) w/ Company Match
- Paid Time Off Usable After 6-months of employment
- Professional Development and Career Advancement Opportunities at 300+ locations across the United States
- Associate Discount Program on AutoNation goods and services
- Employee Referral Bonuses
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