Job description
Part Time Event Staff – Cool Insuring Arena
Cool Insuring Arena are actively seeking Part Time Event Staff in the Crowd Management, Food and Beverage and Operations departments for the upcoming 2022-2023. These are a part-time, seasonal positions that begins in October and will end once the season ends (April, if not longer due to playoffs) that help provide exceptional experiences at our events.
Cool Insuring Arena are actively seeking Part Time Event Staff in the Crowd Management, Food and Beverage and Operations departments for the upcoming 2022-2023. These are a part-time, seasonal positions that begins in October and will end once the season ends (April, if not longer due to playoffs) that help provide exceptional experiences at our events.
Reliable transportation to and from events is a must and staff is expected to maintain a professional appearance while working as promotional and goodwill ambassadors for Cool Insuring Arena. We expect our staff to bring a strong work ethic, excellent communication skills and to be someone who works with dedication, respect, and pride.
Please note these positions are based around events, which is a varied schedule that may include weekends, nights, and holidays. Applicants must be able to work in loud, fast-paced environments and a majority of positions require employees to regularly stand or move around the facility for long periods of time.
Crowd Management Staff
- Knowledge of Adirondack Thunder and Cool Insuring Arena policies and procedures, especially those regarding crowd control and tickets.
- Assist guests with general directions to their seats.
- Make sure guests are sitting in the correct seats and that guests not authorized access to the area/section are directed to the appropriate area.
- Maintain order in assigned area by monitoring the crowd for potential disorder and intervene when appropriate and necessary.
- Keep aisles clear of guests and obstructions.
- Assist guests with ticket problems, when appropriate.
- Report broken seats or hazards to supervisors.
- Dispose of any debris in the seat area, aisles, concourse, etc.
- Respond to all complaints from guests.
- Help guests find restrooms, concession stands, smoking areas, courtesy desk, security guards and first aid.
- Assist guests with special needs. i.e. wheelchair, walkers, etc.
- Hand out materials to guests in seating area or at doors as necessary.
- Assist in clearing the arena at the end of the event.
- Interact with guests to enhance the guest’s experience in a friendly professional manner.
Concessions Attendants
- Ability to input orders into POS system, and to accurately accept payments (both card and cash payments)
- Assists in ensuring all food & beverage products are fully stocked in designated location.
- Ability to assist in building orders, preparing food, packaging food, and knowledge in all areas of concessions operations.
- Responsible for maintaining stock and supply levels and communicating to management of low stock items.
- Listening and responding to customer requests or concerns
- Responsible for maintaining a clean and organized workspace including but not limited to disposal of garbage & cleaning dishes.
- Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
- Maintains sanitation, health and safety standards in work areas
Operations Crew
- Setup and breakdown of chairs, tables, other event seating, stages, basketball court, etc.
- Perform general housekeeping duties
- Perform general labor, repairs and maintenance on various aspects of the arena as assigned.
- Primary duties include building conversions for various events
- Actively care for all arena equipment and property by storing equipment properly, cleaning and repairing broken or damaged items and alerting management of any mistreatment of property
- Maintain organized storage areas
- Perform lawn maintenance such as mowing lawns, pulling weeds and trimming trees
- Perform snow removal tasks such as shovel sidewalks, parking areas, entrance ways and loading dock
- Additional duties may be assigned by Operations Managers or Director of Operations
Cool Insuring Arena is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State Laws, except where bona fide occupational qualifications apply.
About the Cool Insuring Arena:
Cool Insuring Arena is a 4,774-seat multi-purpose arena located in downtown Glens Falls, New York. Built in 1979, it was originally the home of the Adirondack Red Wings, the former American Hockey League affiliate for the Detroit Red Wings. It is now the home of the Adirondack Thunder, the ECHL affiliate of the New Jersey Devils.
This versatile multi-purpose complex includes an arena for sporting events, concerts, and family entertainment as well as dance, theatre and trade shows. Also included under the Cool Insuring Arena roof is a 7,335 square foot banquet facility appropriately named Heritage Hall as it highlights the rich history of athletics in Glens Falls, NY.
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