Headquartered in the Houston metropolitan area, Universal Plant Services has 16 full-service facilities spanning the U.S. Gulf Coast, West, and Midwest, making it one of the largest specialty service companies in North America. With our demonstrated commitment and capability to address client needs and requirements wherever their operations occur, UPS offers a world of equipment service capabilities.

For over 30 years, Universal Plant Services (UPS) has been a comprehensive service provider for the energy industry, providing project management, installation, maintenance and repair services for rotating and fixed equipment for daily maintenance requirements, turnarounds, and capital projects.

Summary Of Position

The Technician’s primary focus will be supporting our field personnel both remotely and on-site with any and all electronic requests / issues. These may include but are not limited to Laptops, Printers, Cell Phones, Cellular Data Devices, Routers, Switches, Antenna Boosters, MFD’s, etc. When working from the office, the technician will monitor the helpdesk queue and take action on support requests as they come in.

Essential Job Requirements

• Must be able to pass an extensive background check to acquire a TWIC card

Education

• High School Diploma
• Associates Degree or Equivalent is preferred.

Required Experience

• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Windows 10, Apple iOS, Android
• Active Directory maintenance
• Office365
• PC Hardware – Printers, scanners, computer peripherals, mobile devices (iOS, Android)
• Extended Networking knowledge – Ethernet, TCP/IP, VPN, WAN, LAN
• File Server knowledge
• Experience with Microsoft Applications, SharePoint 2013
• 5+ Years working in a Windows Environment
• KACE experience is preferred but not required

Required Skills

• Technical Skills outlined in the above required experience
• Strong problem solving skills
• Organization and time management skills
• Documentation skills
• Communication, both verbal and written

Physical Requirements

• Must be able to lift 50+ lbs
• Must have a valid driver’s license
• Must be able to travel with short notice
• Must have knowledge and experience with hand tools

Mental Requirements

• Must be able to carry out complex written instructions
• Must be able to multi-task under pressure

Equipment Used

• Telephone
• Laptop
• Handheld Power Tools
• Ladder

Working Conditions

• Works primarily indoors
• Some outdoor work will be necessary

EEO statement

Universal Plant Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.