Job description
Dona Ana Community College (DACC) is a comprehensive, learning-centered community college dedicated to a diverse population of learners in support of student success, workforce and economic development and lifelong learning. Established in 1973 at the request of the Gadsden, Hatch and Las Cruces school boards, DACC continues to meet the educational needs of county residents by providing instruction leading to associate degrees and technical certificates as well as community and adult education opportunities. As the second largest community college in the state, DACC offers accessible and affordable higher education opportunities to more than 18,000 students annually with eight learning sites county-wide. As part of New Mexico State University, DACC is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
We invite you to take the first step to a successful and rewarding career at
https://talent.nmsu.edu/
Job Duties and Responsibilities
The PC Support Technician provides IT technical support to DACC faculty and staff to include the deployment, installation, troubleshooting and repair of window and MAC OS desktops, mobile devises, printers and other technology related equipment. This position is responsible for responding to user IT related questions, software deployments, and installations of PCs, printers and other peripherals in our network environment. This position will be working in an enterprise environment for image deployment, software deployment, email, antivirus and mobile devices management. The technician will be working closely with IT administrative staff to identify troubleshoot and resolve network, telephone and other systems issues.
Classification Summary
Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, and training for information systems.
Classification Standard Duties
Answers user inquiries regarding computer software or hardware operation to resolve problems. Confers with staff, end users, and management to establish specifications for new systems and obtain vendor quotes. Maintains records of work order transactions, problems and remedial actions taken, or installation activities. Performs network configuration on end user equipment according to established practices and standards. Reads technical manuals, confer with users, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Sets up, install and repair hardware, software, or peripheral end user equipment, following design or installation specifications ensuring proper installation of cables, operating systems, and appropriate software. Typically configures end user equipment to attach to central authentication systems like “active directory”. Typically identifies, refers, and reports problems with systems software or network for resolution by central IT.
Knowledge
Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures.
Skills
Strong problem-solving and communication skills.
Abilities
Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Ability to analyze and resolve computer problems. Ability to perform preventive maintenance on computer hardware and software. Ability to write technical instructions in the use of programs and/or program modifications. Ability to document work in progress.
Required Education
High School diploma or GED certificate.
Required Experience
Two (2) years of related experience.
Equivalency Completion of a post-secondary degree or certificate may substitute for years of experience. Preferred Qualifications Required Certification/License Special Requirements Other Departmental Requirements Standard Work Schedule Standard (M-F, 8-5) If not a Standard Work Schedule, please describe Physical Work Location State NM-New Mexico Physical Work Location County, if in New Mexico DA-Dona Ana Work Site DACC Espina Campus Contingent Upon Funding Not Applicable Bargaining Unit Eligible Posting Announcement Statement This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Tenure Track No Posting Date 09/27/2022 Closing Date 10/22/2022 Anticipated Job Begin Date (optional) Anticipated Job End Date, if applicable (optional) Open Until Filled No Special Instructions to Applicants
The electronic application is the
official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
Quicklink for Posting https://jobs.nmsu.edu/postings/47861
Working Conditions and Physical Effort
Environment
Work is normally performed in a typical interior/office work environment.
Physical Effort
Moderate physical activity.
Lifting Requirements
Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Risk
No or very limited exposure to physical risk.
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