Job description
Overview:
Job Type:
Full-time. Benefits: 401(k) with match, Health, Dental, and Vision insurance, Disability insurance, Flexible spending account, Health savings account, Life insurance, Paid time off/vacation and more.
Job Description:
This is an onsite Tampa, FL opportunity that is currently remote based position paying $17 an hour, ability to earn over-time as necessary and day one benefits. Wipro also offers many opportunities for career advancement within this engaging and exciting culture.
Job Description/Responsibilities
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer “Rewards” account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
- Weekly schedule must include one weekend day: Sunday-Thursday or Tuesday through Saturday
Desired skills:
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- High school diploma or equivalent
- One year previous experience in the fraud or analysis industry
Wipro Ltd is a leading global information technology, consulting, and business process services company with over 200,000 dedicated employees serving clients across six continents in 70 countries.
Job Type:
Full-time. Benefits: 401(k) with match, Health, Dental, and Vision insurance, Disability insurance, Flexible spending account, Health savings account, Life insurance, Paid time off/vacation and more.
Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
Roles & Responsibilities:
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- High school diploma or equivalent
- One year previous experience in the fraud or analysis industry
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer “Rewards” account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
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