Established in 1976 as a partnership between residents, funders, and local government, Ithaca Neighborhood Housing Services (INHS) is a non-profit, community development corporation affiliated with NeighborWorks® America. INHS is dedicated to expanding the housing opportunities for low- and moderate-income residents of Tompkins, Cayuga, Chemung, Cortland, Schuyler, Seneca, and Tioga counties. It seeks to foster communities that embrace diversity, equity and sustainability in ways that produce lasting outcomes.

The Property Manager is responsible for property management in properties located within INHS' portfolio in Ithaca, NY. This includes handling of tenant relations, tenant move ins/outs, income certification at move-in and annually, collections, overseeing property upkeep, and other administrative duties.

Duties & Responsibilities:

Property Management

• Oversees and maintains an accurate wait list for apartments in accordance with governing regulations;
• Oversee tenant application processing and background checks;
• Process applications including all required verifications;
• Make final selection of appropriate tenant for residential and commercial units;
• Lease property according to agency policies, funder requirements, and applicable laws;
• Oversee preparation, review and sign leases and all related rental forms with tenants.
• Conduct unit inspection with tenant to determine condition prior to moving in.
• Resolve resident problems, conflicts, and lease violations - documents these activities.
• Monitor rent collections; implement follow through with delinquent account procedures, including evictions and bad debt write offs;
• Coordinate and monitor apartment make-ready procedures;
• Work with Sec. 8 programs, Social Services and other service agencies as needed;
• Oversee lease renewal, certifications, and inspections; inform tenants of any changes in their renewed lease;
• Ensure that property is maintained in a clean, safe, and attractive manner;
• Determine and provide final approval on tenant deposit refunds;
• Manage eviction proceedings including court actions and interactions with attorneys and insurance liability claims.

General Management/Finance

• Work with Senior Property Manager and Director of Property Management to ensure effective and efficient management of assigned portfolios;
• Monitors expenditures to keep in compliance with established budget;
• Cultivate and establish good working relationships with outside vendors and service providers;
• Coordinate with other agencies to develop alternate housing sources for low-income and special needs households;
• Provide information and referrals to community members and housing agencies regarding available housing services;
• Generate monthly watch list numbers for Asset Management;
• Assist in annual budget preparation;
• Complete weekly, monthly, quarterly and year-end reports, as required.

Maintenance Management

• Work with Maintenance Coordinators to ensure the maintaining of properties;
• Ensure completion of maintenance requests and repairs; handle complex or unusual tenant complaints regarding maintenance/repairs;
• Participate in the planning of long and short-term property improvements; provide recommendation and strategy to improve properties.

INHS Property Management Team

• Serve as a member of Property Management team;
• Participate in the development and monitoring of budgets;
• Participate in policy development.

• High school diploma or equivalent. Two or more years’ experience with property management, affordable housing, or related field.
• Effective communication and problem-solving skills. Detail oriented and organized. Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment.
• Intermediate proficiency in Windows-based MS Word and MS Excel.
• Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.
• Preferred: Supervisory experience. Proficiency in affordable housing software such as Yardi or Boston Post. Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

This description is not to be taken as a limiting document. Other duties may be assigned.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment. INHS is a Tompkins County Living Wage Certified Employer.

TO APPLY, submit a cover letter and resume to Johanna Anderson, Executive Director. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. Interviews with qualified candidates are happening now. For more information about INHS, visit www.IthacaNHS.org.