OSM is a dynamic, high-growth organization specializing in B2C eCommerce mail sortation. We are proud to be named to the Inc. Fastest Growing 5000 list for 12 consecutive years. Our growth has provided our workforce many professional development and advancement opportunities. Despite being a $500M company, we still maintain that entrepreneurial spirit with creating new processes and systems to scale with the company. And we've been very purposeful in creating the right culture for our workforce and our workforce as recognized it as we've been named a Great Place to Work for the past 4 years.

We are excited to announce that we are hiring for a Quality Improvement (QI) Specialist at our Glendale Heights, IL sorting facility. On a high-level, the QI Specialist will be responsible for assessing the company’s key processes through onsite inspections and routine audits along with reviewing audit findings with the Operations Management team in an effort to improve internal processes. Working hours for this position are, generally, Monday-Friday from 8AM-4PM, however the QI Specialist will need to flex their hours as needed for audits.

Key Job Responsibilities:

• Lead efforts to assure all personnel are trained appropriately on their respective processes.
• In conjunction with the QI Manager, conduct routine inspections and audits per predefined processes and procedures. Review audit/inspections findings and make decisions on training opportunities and/or SOP review to ensure process improvement.
• Support rollout and training of process changes as assigned.
• Instruct and support all QII Shift Leads.
• Document and report product or service quality levels.
• Follow standard processes and procedures.
• Follow workflow and processes and assure adherence to processes.
• Contribute to department and company efficiency planning.
• Communicate with other team members and local management to solve problems.
• Follow up with appropriate department management when mistakes are found with corrective action.
• Make process improvement suggestions to local operational and quality management teams.
• Assist Customer Service in the investigation of Customer Issues.
• Maintain a mindset of continuous learning.

• Support the Network and Security team with onsite inventory management of assigned site’s technology.
• Provide onsite technical support to the operations team.

Required Education and Experience

• High School Degree required - Associates degree in business or operations preferred.
• 2+ Years of QI/QA experience or equivalent combination of education, training, and experience.
• Six Sigma or Lean Management training a plus.
• Comfortable working with Microsoft Applications (Word & Excel), OSMART, and Tableau.

Benefits:

• Comprehensive benefits plan included all health benefits, employer-paid disability and life insurance, Flexible Spending Account, and voluntary legal service.
• Robust paid time off (PTO) policy with vacation, personal, sick, and holiday pay.
• 401K participation after 90 days with generous employer safe harbor contribution and profit sharing.
• Unmatched employment culture with a group of teammates who show care for both each other and the organization.

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