Clinical and Translational Science Institute - Pennsylvania-Pittsburgh - (22006791)
The University of Pittsburgh Clinical and Translational Science Institute (CTSI) is seeking a Telephone Screener for the Pitt+Me® Research Registry and the All of Us PA Research Program. The Registry Screener is able to handle a variety of incoming and outgoing phone calls related to each program. Must be flexible and able to adjust to different types of calls throughout the day. Specific responsibilities for both projects will include answering and placing calls to participants who have expressed an interest in research studies, screening participants for appropriate studies, referring participants to study personnel, scheduling participant visits, following up with study personnel on disposition of participants referred, and recruiting the general public into Pitt+Me® and All of Us PA programs. All of Us PA phone calls may include a variety of appointment related phone calls including, reminder phone calls, no show phone calls, calls to participants on waiting lists. Outgoing phone calls will utilize automated outbound dialing software to participants who have expressed interest. Performance is monitored for quality and customer service but no cold calling involved or quotas.While making phone calls, candidate must be comfortable, utilizing and logging information in multiple systems during phone calls. Excellent customer service skills and a positive and enthusiastic demeanor are necessary to be successful in the position. Medical terminology and previous research experience preferred but not required. Requires strict adherence to confidentiality and maturity in dealing with sensitive subjects and medical questions/topics. Position will be work from home, requires high speed internet access sufficient for phone calls, and a private work location due to the confidential nature of telephone calls . A successful candidate is self-motivated, has the ability to work well in a fast paced environment, works with diverse populations and communicates effectively.
Experience in a clinical research setting that included contact with human research participants preferred. Successful candidates must possess excellent phone skills, customer service skills and be comfortable switching between and entering data into multiple systems while on the phone with participants.A combination of education and relevant experience will be considered
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Assignment Category Full-time regular
Job Classification Staff.Research.II Non-Exempt
Campus Pittsburgh
Minimum Education Level Required Associate
Minimum Experience Level Required 2-3 years experience
Work Schedule 9-5:30 M-F
Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range $20,904.00 - $32,760.00
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable