Job description

Job description

Reservation Agent

Would you love to send families and couples on dream vacations? Our Reservation Agents confirm travel dates for qualified resort guests on behalf of VacationVIP’s resort partners.

VacationVIP is a resort marketing company, and one of the largest providers of qualified tours to some of the biggest brand names in hospitality. We’re currently accepting applications for Reservation Agents, who are responsible for booking, upgrading and rescheduling reservations for our coveted vacation package holders. Our reservation agents are paid hourly + commissions and after 90 days are eligible for our booking bonus program. We provide all the tools, equipment and training you will need to maximize your earning potential.

About VacationVIP

VacationVIP delivers volume, quality prospects and tours to the vacation ownership industry via consumer focused, technology-driven timeshare tour booking and reservation services. The company is part of the Envie Holdings family of brands, which includes Seychelle Media digital advertising agency, ranked No. 844 on last year’s Inc. 5000 list of the Fastest Growing Private Companies in America, with VacationVIP ranking No. 641. VacationVIP leverages the scope and depth of Seychelle Media’s Big Data relationships to access highly targeted tour prospects for the vacation ownership industry, yielding above-average sales efficiency measured as volume per guest (VPGs) for VacationVIP’s resort developer clients.

Job Responsibilities

• Superior mix of sales and customer care skills combine to handle the booking and rebooking of travel requests in a timely manner
• Bring vacation dreams to life through excellent product (resort/package) knowledge
• Verify and qualify each reservation following established processes
• High level of gratitude for our customers, their experiences and empathy for working through their scheduling challenges to ensure a great vacation ahead
• Open and transparent feedback loop with interdepartmental teams and management in order to continue to optimize sales, reservations, and customer servicing process.
• Maintains positive attitude and effective working relationships with peers, management and other departments
• Works on special projects and other duties as required, helping to promote the department’s success.

Qualifications

• A minimum of one year of work experience within a fast-paced call center or service
• High school diploma or equivalent
• Strong communication skills
• Fluent in MS Office Suite including Word and Excel
• Fluent in Google Docs and GSuite a plus
• Ability to communicate clearly and concisely
• Ability to work on your feet and overcome objections
• Ability to learn other computer software programs, and enter and maintain accurate data/information
• Broad fundamental Reservations Center knowledge
• High integrity; maintains customer data and privacy as top priority
• Strong organizational skills
• A positive, helpful attitude to help co-workers succeed and make customers happy
• Comfortable working in a metric-driven environment
• Sunny disposition; no place for negativity
• Demonstration of teamwork and cooperation as well as the ability to work independently
• Excellent problem-solving. time management and diplomacy skills
• Ability to work as part of a team and to work independently. Ability to manage multiple projects with minimal supervision.

Job details

High volume inbound calls

$17/hour base + commission

Benefits

Paid on-the-job training

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Pay: $17/ hour plus commission

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Orlando, FL 32821: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.