Job Duties:

• Answer inbound telephone calls in a professional and timely manner
• Return any missed calls and/or voicemails within a prompt timeframe
• Create new guest reservations for lodging, tickets and passes, tubing, rentals, and ski and ride school
• Stay up to date with the latest packages and offering available for booking from Windham Mountain
• Answer general information questions regarding all resort hours and operations
• While stationed at the Guest Services Desk the associate will be required to greet and dispense information to all guests (including the Resort’s prices, programs, scheduled events, etc.)
• Responsible for operating the point of sale system to handle basic transactions including snow checks, snow dough/gift card balance additions/inquiries, and ticket sale processing during high-volume periods
• Must be able to resolve all guest issues in a calm and efficient manner, and use judgment in elevating or routing issues to a manager or other departments
• Track and maintain all lost and found items
• Be willing to go above and beyond to ensure our guests have a memorable experience at the resort

Job Qualifications:

• Must possess excellent interpersonal and communication skills to interface with all guests and employees in a friendly and helpful manner.
• Computer and phone skills are critical; must have experience in Microsoft Word, Excel, Outlook, and using the internet
• Must be able to calmly handle stressful, noisy, and crowded situations, and be able to react quickly in a changing environment
• Maintain a clean and professional appearance at all times

Work Schedule and Conditions:

We are in the business of providing an Above and Beyond product and guest experience. Traditionally our busy periods are during weekends and holidays, which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the busier holiday periods.

This position is hybrid, with remote days available.

Note: You will be required to sign an employee handbook if Windham Mountain hires you. If you are hired, please take time to read through it for a thorough description of Windham Mountain procedures and policies. Please ask your supervisor if you have questions so that you understand the content of the handbook before you sign it.