Job description

Reservations Agent (Reservation Sales Specialist) located in Fort Lauderdale, FL

Join our team of passionate Reservation Sales Specialists at Enchantment Group! This role begins at $17.00/hour plus the potential to earn an additional monthly incentive. Top producing Specialists on average may receive up to $1,500+ per month and more!

Anticipated Start Date: June 19, 2023

Locations: Our unique portfolio of resorts consists of:

Enchantment Resort– Surrounded by towering red rock walls of Sedona, AZ

Mii amo Destination Spa - Voted #1 Destination Spa in the US

the Tides Inn – Southern charm waterfront resort in Irvington, VA

The Cove, Eleuthera Bahamas – Secluded resort on white sanded beaches of the Bahamas

Responsibilities:

• Assist guests by selling future room reservations as well as make changes to existing reservations in a knowledgeable and timely manner
• Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue
• Answer all incoming calls and emails in a professional, friendly and efficient manner
• Develop authentic connections with potential guests in a reservation sales environment
• Provide guests with the requested information concerning the facilities, locations, services and surrounding area
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into the PMS system
• Must meet or exceed established booking conversion rates, average handling time guidelines and other performance metrics associated with this position

Requirements:

• High school diploma or equivalent education required.
• Possess computer literacy experience with knowledge of Microsoft Office and PMS applications.
• Ability to deal with internal & external guests while maintaining a high level of professionalism.
• Outstanding verbal and written communication skills, confident telephone skills, and etiquette.
• A self-starter and able to work independently, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm.
• Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest.
• Ability to work effectively in a team environment and with different levels of management.
• Flexibility with schedule, able to work weekends, nights, and holidays as needed.

Work hours 1200 pm - 08:30 pm EST and must be available to work on weekends

Incumbent will eligible to earn additional pay through our monthly incentive program

Job Type: Full-time

Pay: $17.00 - $17.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work Location: Hybrid remote in Fort Lauderdale, FL 33324

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