Job description

Walk-On’s Sports Bistreaux - Front of House Manager

Thank you for your interest in Walk-On’s Sports Bistreaux and TAPS Management. Since being established in 2003, Walk-On’s has opened over 100 locations across the country and operates with a mission of delivering a memorable game-day experience with a taste of Louisiana created by an All-American Team.

TAPS Management, Inc. is excited to be joining the Walk-On’s family with our first location in
Columbia Missouri. These are exciting times as we grow, strategically building out our current markets while capitalizing on future opportunities. Growth is a big part of what we do! Culture is also very important to our success. We operate with a TEAM mentality and our people and guests are of our upmost priority! Come join our fun and energetic TEAM as we continue to grow!

The FOH Manager is responsible for supporting the management in all operations of a Walk-
On’s Sports Bistreaux while exhibiting leadership and direction to the Front of House (FOH) team.

The FOH Manager must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. He or she must be able to excel in a culture driven environment with the highest operating standards. The assistant manager must promote a fun and welcoming work environment through positive reinforcement and teamwork. The FOH Manager must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. The FH Manager must have the ability to promote sales and maximize financial success through in-store marketing, controlled inventory costs, and labor costs.

Job Duties:

• Ensure proper staffing levels by recruiting and interviewing talented team member following company guidelines.
• Manages FOH team members, including scheduling, performance feedback, and discipline
• Is responsible for ongoing training and professional development of all team members, with a focus on the FOH team
• Effectively communicates with management team and support team to ensure Walk-

On’s service standards without issue

• Drives daily, weekly, monthly, and quarterly sales goals through internal incentives
• Prepares daily and weekly labor projections based on business performance
• Recognizes accomplishments and creates a performance based workplace where

WINNING is standardAttracts guests by working with marketing department to develop and implement in store marketing and advertising programs

• Works with marketing department to evaluate in store marketing program results and identify and track changing demands.

Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement.

• Coaches and develops talent within the FOH team
• Responsible for adhering to Walk-On’s systems and standards to increase production and productivity
• Coaches Walk-On’s hospitality standards to ensure each guest has a memorable “Game

Day” experience

• Celebrates the wins with the team creating an energetic and supportive work environment
• Ensures guest satisfaction by monitoring food quality and service standards through guest interactions

Responsible for recruiting, training, coaching, developing, and counseling FOH team

• Responsible for all local, and state government requirements and regulations
• Responsible for validating all FOH team members have all necessary training pertaining to BWL service
• Maintains safe, secure, and healthy facility by adhering to Walk-On’s/Ecosure safety and sanitation guidelines
• Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback
• Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics as outlined in the Walk-On’s Manager Code of Conduct
• Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste
• Responsible for order, inventory, and display of all merchandise
• Responsible for leading by example, ensuring the “team before self” mentality is maintained at all levels
• Responsible for setting the standard in both work ethic and attitude
• Hold him or herself and team accountable for all wins and losses

Skills/ Qualifications:

• Must have 2 years of management experience in a full-service, high-volume restaurant.
• Solid track record of success in previous assignments demonstrating upward career tracking
• Strong communication and leadership skills
• Positivity and enthusiasm
• Systems-oriented

Job Types: Full-time

Pay: From $45,000.00per year

Benefits:

• Bonus
• Paid time off
• Health insurance
• PTO
• Team meal discount
• Ongoing Training and Career Development
• Flexible Schedule

Job type: Full-time

Work location: On-site

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work Location: In person

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