• Act as the point of contact for the sales operations team
• Define quarterly objectives and drive the team to hit key milestones to increase acquisition and activation
• Build and help to standardize business reporting for strategic analysis and internal business review
• Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
• Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with on boarding new sales talent
• Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity
• Identify and eliminate sales process bottlenecks and inconsistencies
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
• Assist with Salesforce administration and project prioritization
• Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders
• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dash boards
• Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes
• Support sales spiff programs by updating performance, reporting, and communication to participants to drive success

• Demonstrated success in a sales op, business ops, or similar role
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Analytical and demonstrated ability to extract key business insights through data analysis
• Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more
• Previous deal desk and/or revenue experience a plus
• Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment
• Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
• Excellent written and verbal communication skills, including presenting to C-level executives
• Agile, self-starter who can work independently and collaboratively
• Experience with visual analysis applications and sales intelligence software
• Advanced Excel skills with a strong understanding of Salesforce, other CRM applications and email marketing strategies

Requirements

• Bachelor’s degree or equivalent experience
• 2 years of experience in sales operations and/or business systems preferably in a software/technology (education can be considered for the right candidate)
• Experience building and/or managing a sales operations team
• Experience working with overseas team helpful.

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance