Job description

Summary: The Senior IT Business Analyst is responsible for partnering with the JELD-WEN LaCantina business teams and IT support teams to identify solutions that address business opportunities/problems while ensuring the existing solutions continue to meet the daily operational needs of LaCantina. This hands-on role will engage with end-users, business leaders, vendors, IT infrastructure teams, and IT application teams to understand opportunities and problems, and work with the appropriate parties to define, design, build and implement solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

**REQUIRED: Software development experience REQUIRED (e.g., C#, Asp.net, VB, SQL, Java)

• Manage priorities and business expectations for all IT-related projects, enhancements, and production support requests
• Manage the production support activities, including holding support teams (internal and vendors) accountable for their production support responsibilities
• Work directly with program management and project managers to ensure on-time and on-budget delivery of projects and enhancements. Manage smaller projects where appropriate.
• Lead troubleshooting and resolution of IT issues or failures
• Manage and build new reports within the existing reporting and data analytics tools
• Ensure data storage and retention is maintained in accordance with the existing JELD-WEN Policy
• Implement best practice quality assurance processes that ensure infrastructure and application solutions effectively address business requirements and comply with applicable enterprise IT policies and standards.
• Work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Partner with the functional teams in managing a portfolio of business projects, including assisting with the effective prioritization of IT projects in that portfolio. (Assisting with the business case, high-level feasibility studies where appropriate). Report status of ongoing prioritized IT projects to the functional and IT leadership.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Experience working with ERP solutions; SYSPRO preferred; ERP Deployment experience preferred.
• Experience in a manufacturing environment is strongly desired.
• Provides expertise in the modeling/mapping of business processes, conducts as-is/to-be business processes, is instrumental in the business process re-engineering (BPR), and is involved in the change management process
• Have a working understanding of Project Management methodologies and the ability to manage smaller projects.
• Excellent written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Education/Experience:

Bachelor’s Degree in Business, Information Technology, or related field and 5 plus years of relevant experience, or equivalent combination of education and experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Software development experience REQUIRED (e.g., C#, Asp.net, VB, SQL, Java)

Work Location: One location

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