We, at Leggett & Platt Inc., are searching for an experienced Sr. IT Technical Writer I within our Corporate IT team to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do. We like to say, “we’re the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As a Sr. IT Technical Writer, you will be a crucial part of our change management process within IT by crafting messaging and training for a wide variety of technology projects and initiatives with diverse audiences. Ultimately, you will be helping people learn how they learn best by creating a broad range of documentation and training materials, from user manuals and mass communications, to videos and live online training courses. The team you will work with is creative, engaging, and passionate about producing high-quality materials that help people better understand technology and how IT projects impact them.

So, what will you be doing as a Sr. IT Technical Writer?

• Produce high-quality communications and documentation appropriate for its intended audience. This may include training manuals, mass communications, instructional videos, presentations, and diagrams.
• Consult with stakeholders to plan and recommend communication, documentation, and training strategies. Develop timelines, milestones, and deliverables.
• Research and gather data from multiple sources to document requirements.
• Organize materials in a visually appealing manner with a consistent, professional voice.
• Provide feedback and editing services for the improvement of existing documentation, communications, and training campaigns.
• Design graphics for communications, training materials, and websites.
• Assist with development of change management strategies to encourage user adoption of new technologies and processes.
• Create and facilitate custom, live in-person, and online training content.

To be successful in this role, you’ll need:

• Bachelor’s Degree in English, Technical Writing, Communications, Education, or relevant field
• 3 yrs experience with demonstrated ability to write, edit, and design user-friendly communications and documentation (writing samples may be asked of you during screenings)
• Superior command of the English language, including rules and usage
• Ability to translate technical concepts into simple and intuitive training materials for a global audience, both technical and non-technical.
• Proficiency in Microsoft Office (particularly Word and PowerPoint)
• Strong analytical, planning, organizational, and time management skills

• Eye for design and content organization.

Things we consider a plus:

• Familiarity with Adobe InDesign and Illustrator
• Knowledge of adult learning principles and curriculum design
• Superb interpersonal communication skills, particularly where technical information must be conveyed in a clear and convincing way (think marketing within an IT environment)
• Knowledge or experience working with IT documentation

Reasons You’ll Love It Here

Our benefits may vary slightly from one location to the next, but what you will find, is that we offer: medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community. One convenient fact about our medical plan, is that we offer tele-visits, so you don’t have to leave the comfort of your home when you are feeling under the weather! We also strongly encourage and provide opportunities for learning and professional development. Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Commitment to You

We’re proud of the fact that we are strongly rooted in being an inclusive, people-focused organization. Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

Leggett & Platt Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Leggett & Platt Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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