Job description

Job Title:- Technical Service Technician (Parts)

Job Duration:- LongTerm

Job Location:- Minnesota-Eagan/Hybrid

Job Description/Function:

This position is responsible for providing telephone technical support to Ecolab Sales and Service associates and Ecolab customers in the Equipment & Product Technical Support contact center. Duties include providing part information related to the repair, maintenance, and operation of Ecolab dispensing equipment and multiple brands and models of commercial dishmachines. The position utilizes databases or technical manuals to research, identify and recommend appropriate parts and part numbers for the aforementioned equipment.

Main Responsibilities:

• Provides accurate and courteous consultation to callers via phone or email on routine requests related to repair part numbers and application to specific dispensing systems and/or dishmachine components.
• Learns basic knowledge of available dispensing equipment and component parts to make recommendations on available options to meet customer requirements.
• Transfer complex or difficult calls promptly to supervisor or higher trained staff.
• Other duties as assigned by manager.

Duties: % Time

• Telephone call answering 80%
• Follow-up communications and consultation 10%
• Projects/other duties as assigned 10%

Basic Qualifications:

• BA or equivalent college degree
• Strong customer service aptitude and verbal communication skills

Preferred Qualifications:
• Demonstrated problem solving skills
• Ability to work well with other staff members
• Previous Ecolab or other dispensing equipment company experience
• Experience working with BOM or Specifications systems
• Ability to multi-task and manage numerous projects simultaneously

Job Type: Contract

Pay: $23.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Eagan, MN 55122: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Speak with the employer
+91 9693712473

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