Vacation Advisor, Disney Vacation Club (Orlando) Full Time - Hybrid
Full Time
Celebration, FL
Posted
Job description
Disney Vacation Club Vacation Advisor creates magic for our members before they arrive for their Disney Vacation Club vacation and during their stay. As a Vacation Advisor you will recommend all suitable options while providing vacation planning services and confirming resort reservations for Disney Vacation Club, Walt Disney World Resort and Disneyland Resort. The Vacation Advisor is an hourly position in a high-volume inbound contact center located in Celebration, FL. The Disney Vacation Advisor will attend a paid mandatory training class where they will participate in multiple performance assessments provided.
T his position is a hybrid role, working in the office and remotely from home, based on operational needs. This position requires you to live within driving distance of Celebration, Florida. Required when working remotely from home is a functional private workspace with high speed internet.
The starting pay rate for this position is $16.80/hour.
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
T his position is a hybrid role, working in the office and remotely from home, based on operational needs. This position requires you to live within driving distance of Celebration, Florida. Required when working remotely from home is a functional private workspace with high speed internet.
The starting pay rate for this position is $16.80/hour.
Responsibilities :
- Assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
- Provide vacation planning services to DVC Members and inbound exchanges using numerous software applications
- Create resort reservations, exchanges and other supplemental services
- Maintain expected reservation productivity designated levels of service satisfaction
- Easily adapt to offering new products and services
- Meet required departmental metric expectations
- Complete all required Company trainings and compliance courses as assigned
- Cast members may be required to handle cleaning chemicals and supplies
Basic Qualifications :
- One (1) year in hotel, travel, or national exchange company reservation experience
- Experience with standard office software programs including Microsoft Products
- Navigate between multiple and concurrent computer applications
- Desire to engage with Disney Vacation Club Members providing Guest Service
- Flexible with work schedule, including overtime, weekends and holidays
- Flexibility to work on-site in Celebration, FL and remote
Preferred Qualifications:
- Bilingual
- Experience working in a Call Center
- Experience with Travel industry
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
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