About ShopShops

ShopShops is an online retail platform that enables shoppers to view, interact with and purchase goods from retail stores anywhere in the world through livestream video. By virtualizing the physical shopping experience, ShopShops is breaking down geographical boundaries for savvy customers and allowing them to shop – not just buy things - from the palm of their hand. By combining connection, community, and discovery all into one platform, ShopShops is creating the most exciting way to shop in the modern era.

ShopShops already streams with over 1,000 partners, across the U.S., Middle East, Europe and Asia, including brands like Marni, Rebecca Minkoff, Cynthia Rowley, Zac Posen, Everlane, Away and rag & bone. It is backed by top VCs including Union Square Ventures, TCG, Forerunner, SV Angel, XRC Labs, 3K and Founder Collective. ShopShops U.S. operations are based out of Manhattan, NYC.

Our Values

Be Real.

Authenticity matters to our shoppers and it matters to us. Be humble, always be learning. Have backbone, disagree respectfully and commit to accountability.

Be Epic.

Embrace and drive change. Simplify the complicated and take pride in what we build. We challenge ourselves without fear of failure. We hire and develop the best.

Be Kind.

We are a people-first company. We value inclusion. Celebrate and share wins. Praise publicly and deliver feedback privately. Assume positive intent. Prioritize human connection.

The Role

The Vendor Services Associate (VS Associate) will serve as our main point of contact for handling ShopShops vendor inquiries. The VS Associate will be responsible for maintaining a positive attitude and focusing on vendor satisfaction, determining vendor needs, answering their questions about payments, app operations and recommending the right solutions applying best-in-class service. This is a full time entry level, remote-OK (U.S. based) position with a fast upward growth path if successful. The hourly rate is $21.00 per hour.

Responsibilities

• To be successful as a VS Associate, you will be efficient yet thorough in answering vendor inquiries via email, and also communicating with vendors via video messaging and phone calls when needed
• You will act as a primary point of contact for vendors and assist with vendor registration, on-boarding, and troubleshooting vendor issues as they arise
• You will utilize your active listening skills and strong writing skills to promptly resolve vendor complaints, issues, and to ensure maximum vendor satisfaction
• You will participate in product knowledge sessions to master our APP and product updates, and help to pass on the information to our vendors and Business Development partners
• You will identify pain points for vendors and help to ideate and formalize Product feature updates to improve vendor experience
• You will collaborate with other departments like Business Development, Business Operations, Logistics, and App Operations on daily objectives, and also projects, that will increase our overall vendor satisfaction
• You will assist in collecting vendor feedback and will use that to improve on how our vendors view ShopShops and our support

What You Have

• At least 1 year of recent customer service or vendor services experience
• Availability to work daytime and potentially some evenings if an emergency arises for a vendor
• Ability to quickly learn and navigate our business processes and backend systems
• Excellent written and verbal communication skills
• Ability to convey personality, empathy, and friendliness through the written word without sacrificing professionalism
• Ability to utilize active listening skills to fully comprehend customer issues and problem solve
• Adapt quickly to changing vendor expectations and needs
• Enthusiastic about learning ShopShops' product/app offerings and content
• Ability to work autonomously and productively without in-person supervision
• A keen understanding of policies and procedures, along with the ability to apply these quickly, correctly, and thoroughly
• A fun, upbeat, and patient attitude
• A strong desire to be an active member of a high-functioning team
• Experience in similar roles with marketplaces, platforms, ecommerce, consumer goods brands is a plus
• Fluency with Chinese Mandarin to communicate with our developers and technical team is a plus

Equal Opportunity Employer

The Company is committed to providing an open and inclusive environment for all of its employees. The Company prohibits any discrimination on the basis of gender, gender identity or expression, pregnancy, y, race, color, religion, sexual orientation, national origin, age, disability, veteran status, marital status, political affiliation, or genetic information. The Company will take affirmative steps to address any past action or practice inconsistent with these values, in accordance with local, state, and federal law.

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