Job Overview

The Warehouse Operations Manager oversees and directs activities regarding the efficient receipt, storage, shipping, and inventory accuracy for Jeni’s e-commerce, wholesale direct, and scoop shop channels. The Warehouse Operations Manager contributes to the success of Jeni’s by embracing a continuous improvement mindset which includes designing and developing efficient product movement and storage systems and supporting the warehouse staff. Responsibilities include cost efficiency, continuous improvement of processes, inventory management, and safety. This individual is responsible for managing work through a team of floor leads.

Responsibilities and Duties

• Builds people capability through effective employee relations, hiring, training, and communication for hourly personnel.
• Develops team to solve day-to-day operational issues and reach short and long-term performance goals.
• Meets financial objectives by forecasting requirements, adherence to an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Develops and implements processes for the receipt, storage and shipment of product, equipment utilization, and inventory management with a continuous improvement mindset.
• Collects, analyzes, and uses data to create staffing plans, budgets, and operational metrics.
• Ensures accurate inventory at Columbus warehouse
• Delivers effective change leadership while driving business changes and minimizing people impact.
• Communicates and collaborates cross-functionally to assist team to solve operational issues.
• Motivates and inspires team members to achieve plan goals.
• Maintains facility per company food grade and federal requirements.
• Troubleshoots all receiving and shipping complaints to find the cause, help resolve the issue, and prevent reoccurrence. Reviews and prepares action plans.
• Administer policies and procedures.

Qualifications

• Bachelor’s degree or equivalent experience required
• 3+ years of warehouse/distribution supervisory experience, including directing and training
• Experience measuring inventory performance, accuracy and cycle counting
• Excellent staff management, workload planning, objective setting and organizational skills
• Understanding of warehousing operations with experience in a food distribution (lot code experience) and/or manufacturing environment a plus
• Ability to engage with the workforce and create a positive environment and culture
• PC proficiency with experience in Microsoft Office Suite (Word, PowerPoint and Excel)

Additionally, the ideal candidate can be described as (a):

• Self-Starter: You can execute tasks, but you rarely have to be asked. You take the right actions where needed.
• Excellent communicator: You take the time to effectively listen to others and eloquently communicate the why when leading a team through any initiative.
• Intellectually curious: You never stop asking why or seeking to understand the root cause of issues.
• Grit: Excellence, Resilience, Endurance, Conscientiousness and Courage are words you and others would use to describe you.
• Strong Leader: Your people trust and respect you, because you have earned their trust and respect. You recognize that your success is merely the sum total of the individual successes of your team members.

Jeni’s offers the following employment benefits:

• A one-month paid sabbatical after 3 years of continuous service
• Excellent medical, dental, vision, and life insurance options (for full-time employees)
• Holidays and paid time off
• 4% match on 401k contributions after 3 months of employment (for qualifying employees)
• Annual paid day to volunteer for a non-profit organization that matters to you

Company Description

Jeni’s is a Certified B Corporation endorsed by the international nonprofit B Lab as a company that meets rigorous standards of social and environmental performance, accountability, and transparency. Using Direct Trade ingredients, employing a diverse team of people, working with women- and minority-owned businesses—it’s all part of how we operate and an important part of our company culture. We build community wherever we go, from near our kitchen in Columbus, to the cities across the country where we have scoop shops. Working with people we know and trust helps us get the best ingredients we can find. We’re proud to be a B Corp. It means we’re an evolving company—pushing forward to be better tomorrow than we are today.

Jeni’s is looking to hire individuals who are creative, dependable, willing to learn, and embody our company mantra of Talent, Hustle, Guts, Empathy and Resilience.