Job description

We are well underway in developing, improving, and growing this very important internet department and are now searching for a very talented and qualified person to elevate us to another level.

It is very important to note that we are a phone-call-driven and very word-track oriented operation!

THE CHARACTERISTICS OF OUR DESIRED BDC MANAGER:

Leader, Communicator, Organizer, Analytical, Self-Assured, Deliberate, Proficient, Thorough, Persistent, Persuasive, Decisive, Demanding, Outgoing, Firm, and Quick.

Qualifications:

• Persuasive phone skills an absolute necessity!
• Successful Automotive Business Development Center and/or Call Center experience required.
• Retail Automotive Sales and/or BDC experience recommended.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Organization and Time management Skills.
• Demonstrate understanding and application of effective appointment setting strategies and techniques.
• Flexible schedule and availability.

Duties and Requirements:

• Learn and be able to execute all aspects of a BDR, Team Leader, and BDM!
• Assure adherence to our existing BDC methods and processes.
• Oversee entire BDC operation in reviewing and developing BDC staff.
• Proven and verifiable record of managing, coaching, developing, and motivating others.
• Recruit, assess, hire, and monitor BDC staff performance.
• Train BDC staff by reviewing recorded/live calls and outcomes.
• Interface regularly with various dealership management personnel.
• Coordinate campaign marketing efforts with dealership management.
• Participate in dealership management meetings.

Responsibilities

• Ensure all word-tracks are applicable to their application. Modify where needed.
• Assure all customer interaction are recorded into CRM or otherwise.
• Maintain adherence to all required Internet Lead response times and scrubbing.
• Compile all necessary reports and for Principals and General Managers.

Compensation:

• Salary and Bonuses based on experience.

Benefits:

• Health Insurance
• 401(k)
• Life Insurance
• Paid Vacation and Holidays

Pre-employment Checks Required:

• Background
• Drug Test
• Referral Checks

Software Requirements:

• Microsoft Office Suite
• CDK CRM

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Wellesley, MA 02482: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BDC: 1 year (Preferred)

Work Location: One location

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