Job description

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match.
POSITION SUMMARY
The Patient Services Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.
KEY RESPONSIBILITIES
Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.
Schedules appointments via computer scheduling system, taking into account doctors’ weekly schedules, including on-call schedules.
Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator’s initials; emails messages to nurses from physician offices.
Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.
Answers questions from patients, when possible, or refers questions to appropriate alternative source.
Performs other duties as required.
POSITION REQUIREMENTS
Education: high school diploma or equivalent
Experience: 6-to-12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette

Job Type: Full-time

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