Job description

EXCELLENT PAY AND BENEFITS!
Be a part of one of the most successful financial institutions in the country!!
Star One Credit Union is the Silicon Valley's largest, member-owned financial institution and offers financial services to more than 117,000 members worldwide. With assets over $11 billion, Star One is the largest credit union based in the Silicon Valley and ranked 17th in total assets among more than 5,700 credit unions nationally. For eight years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve.

We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

• Medical, Dental, and Vision (Effective date of hire)
• 401(k) Plan, Match, and Profit Sharing
• Staff Incentive Variable Pay (Bonus)
• Paid Time Off Program
• Paid Holidays
• Annual Wellness Benefit
• Education Assistance
• Employee Loan Discounts

Job Title: Call Center Representative - This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the member’s needs. Resolves or escalates complaints through appropriate channels. Processes member requests including funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions.

Experience/Minimum Education Requirements - Normally requires an Associate’s Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years’ experience in a financial institution. Call Center or strong customer/member telephone service experience is required.

Knowledge/Skills/Abilities - Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required. Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently. Ability to provide excellent service to members and support department to help achieve department goals.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Schedule:

• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sunnyvale, CA 94089: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Banking: 2 years (Required)
• customer service: 2 years (Preferred)

Work Location: Hybrid remote in Sunnyvale, CA 94089

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