Job description

Jewish Federation of Palm Beach County is looking for an experienced Gift/Donor Processing Manager to lead a team. Duties include accounts receivable/donations to the organization, and all associated tasks related to the management of data in Blackbaud CRM. Prior CRM and supervisory experience are a must.

Essential Duties and Responsibilities:

• Supervises DIS Specialists.
• Oversees the management of data in CRM including the creation and maintenance of donor accounts, setting up fundraising campaigns, events and appeals; and confirming monthly local backups of the database.
• Oversees the processing of pledges, payments, account adjustments, event set-up, and year end reconciliations.
• Oversees Agency Campaigns through Federation including processing of revenue transactions and reconciliation with the Agency.
• Manages and resolves customer service inquiries from internal and external customers regarding pledges and payments.
• Responsible for data quality assurance.
• Processes financial correspondence related to charitable giving, including invoices, matching-gifts, IRA letters, and stock donations.
• Processes tax receipts.

Qualifications and Success Factors:

• Bachelor’s Degree in Accounting, Business Administration or Information Service required.
• Three (3) or more years of relevant work experience in database management, gift processing, accounts receivable or related field required, or equivalent combination of relevant education, experience and skills required.
• Strong knowledge of basic office computing, including MS Office (Outlook, Word, PowerPoint, Teams), Zoom and basic database skills required. Experience with advanced Excel required; experience with Blackbaud CRM a plus.
• Excellent oral and written communication skills and the ability to communicate effectively with non-technical people.
• Excellent customer service/donor relationship skills required.
• Strong organizational, time management, and workload management skills required.
• Attention to detail; ability to work efficiently with minimal errors.
• Must be able to pass Level 1 background check and credit check.
• Must be able to work off-shift hours including nights and weekends, as needed.

Compensation and Benefits:

In addition to a competitive salary, Jewish Federation of Palm Beach County currently offers the following benefits:

• A comprehensive benefits package including 15-25% of employee-only premiums paid for medical and dental and 100% of premiums paid for vision insurance.
• Federation contributions toward HSA accounts.
• Federation-paid Life/AD&D policy.
• Federation-paid long-term disability (LTD) insurance.
• Medical and dependent-care Flexible Spending Accounts (FSA).
• Hybrid work schedule.
• Professional development and training opportunities.
• Paid vacation and sick leave.
• Generous paid holiday schedule.

The Jewish Federation of Palm Beach County is an Equal Opportunity Employer.

NO CALLS, PLEASE.

Job Type: Full-time

Pay: $55,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• West Palm Beach, FL 33409: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Supervising: 3 years (Required)
• CRM software: 5 years (Required)

Language:

• English (Required)

Work Location: In person

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