Job description

NELC is of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 50 hospital systems in Maine, New Hampshire and Massachusetts.
NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.
For more information, visit our website at www.nelifecare.org.

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New England Life Care offers fantastic benefits!*
Extensive health insurance options, with NELC paying a large portion of the premium!
Dental and Vison insurance
Company paid Basic Life/AD&D/STD/LTD
Medical Flexible Spending Account (FSA) and Dependent Care
Heath Savings Accounts (HSA)
EAP provider
Travel Assistance provider:
Identity monitoring services and theft remediation services
Wellness Platform
Voluntary Critical Illness and Accident Insurances
Voluntary Pet Insurance

Are you ready to have these and additional benefits in your life? If you answer YES! Then NELC is the place for you!

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New England Life Care is hiring a full-time Nursing Support Specialist for our Woburn, MA branch.*
The person in this position is responsible for assisting the Nursing Division teams with office operations as it relates to infusion nursing processes, customer/patient coordination in collaboration with pharmacy, intake, and liaison teams. S/he will provide coordination of care services, monitor, and track clinical documents for internal and external customers. S/he will assist with additional support services as defined by the Nursing Division.

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Responsibilities include: *

• Acts as the central resource for processing clinical care needs for established patients on NELC census.
• Supports HR, Nursing and Liaisons with clinical document management including credentialing.
• Responsible for monitoring and tracking nursing orders.
• Collaborates with Scheduling in the coordination for requested scheduled, missed, rescheduled, reassigned, declined, patient visits.
• Assists in coordinating services with other home health agencies.
• Effectively communicates with nursing and scheduling staff to facilitate adequate and timely clinical visits.
• Comprehensively documents all interactions with patient and members of the healthcare team in the patient record and/or electronic progress notes.
• Attended and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
• Demonstrate the ability to multi-task and work under pressure with changing priorities and short deadlines and effectively handle a heavy workload which may include assisting other departments within NELC.

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Educational Requirements: *

• Associates Degree or equivalent years of training or work experience.
• One (1) year of scheduling experience in a home health care organization setting preferred.

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Skills: *

• Communicate both orally and in writing, with clients, clinical and non-clinical personnel.
• Excellent Organization Skills.
• Exceptional customer service and problem-solving skills.
• Working / practical knowledge of microcomputer systems including patient documentation systems, Microsoft Office (Word, Excel, Outlook) required.
• Dependability in attendance and job performance required.

EOE

Job Type: Full-time

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