Job description

Resident Services Manager (Single Family Rentals)

Savannah, GA

Who is The Peak Group?

• A vertically integrated housing company (REIT, Property Management, Title, Construction, Maintenance, Realty) experiencing exponential growth and backed by some of the biggest names in the business. We currently manage over $500 Million in assets and 2,000 homes.
• Our Purpose: To build an innovative company that impacts lives for the better.
• Our Mission: To grow a vertically integrated real estate company that creates a superior living experience for our RESIDENTS looking to rent high quality homes, that EMPLOYEES are proud of, and INVESTORS seek for long-term returns.

Why Work for Us?

• We’re growing! Last year we grew over 300%, and the journey has only begun!
• We are a caring community, an extended family, where personal and professional growth is nourished, where leaders are cultivated, and where every member of the team is passionately committed to building an innovative company that impacts lives for the better.
• Our Values: Grit, Community, Ownership, Communication, Integrity.
• Our single biggest competitive advantage is our CULTURE.

How Can You Make an Impact?

As a Resident Services Manager, you will be responsible for delivering high occupancy rates and overall profitability for assigned area/ portfolio (single family rentals) by ensuring a superior resident experience that leads to high renewal rates.

• Owns the overall resident experience, creating plans and environments that foster relationships and high engagement with residents. Effectively navigates customer escalation issues
• Owns the overall condition of properties by 1) ensuring timely and quality inspections are completed, 2) conducting routine field visits auditing the condition of the properties and addressing with maintenance and/or residents appropriately, and 3) fostering accounting with maintenance for Work Order completion in a timely and accurate matter.
• Owns renewals, ensuring timely communication with residents and overall renewal rates.
• Supports leasing efforts by 1) offering detailed market intelligence and ideas to help optimize leasing and marketing efforts, 2) participating in marketing efforts, and 3) calling leads when needed.
• Supports collections by 1) offering such a high resident experience that residents want to pay, 2) contacting residents as part of collection efforts as appropriate, and 2) filing local eviction paperwork as needed.
• Onboards, trains, coaches/develops, and manages the performance of direct report(s).
• Uses data to identify trends/patterns/forecasts that enable the company to continuously improve and maintain high occupancy rates
• Ensures overall legal compliance related to PPM contracts, Fair Housing statutes, and other federal/state/county property legislation

Qualifications / Experience:

• Prior real estate experience managing properties. Experience specific to single family rentals is preferred, however, experience in multi-family units may also be considered.
• Strong organizational skills coupled with attention to detail. Precision and details matter in this role!
• Excellent written and verbal communication skills; the ability to effectively communicate with teammates, residents, vendors, etc., will be paramount.
• The ability to think critically, knowing when/how to handle issues directly and knowing when to escalate.
• Knowledge of Fair Housing standards and laws.
• Willing to read The Fred Factor by Mark Sanborn and Extreme Ownership by Jocko Willink and Leif Babin, which describes the level of service and ownership we expect from all Peak employees and especially those interacting with our valued residents.

Ready to help build an innovative company that impacts lives for the better? Apply today!

Peak is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, genetic information, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Property management: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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